Hobbledown reserves the right to alter the experience or cancel at short notice. The voucher holder (participant) will be notified of any changes or cancellations as early as possible.

The voucher is only valid for the named recipient/s.

Vouchers are non-refundable or transferable.

Proximity and contact with the animals/birds is at the animal host/ instructor’s discretion.

The experience is implemented on a strict time scale. Should you arrive late without prior notice the booking maybe cancelled or shortened.

The participant must inform Hobbledown of any medical conditions, or any known allergies.

If a participant is behaving in a way which is detrimental to Hobbledown’s policies, we reserve the right to remove the voucher holder (participant) from the premises without a refund.

A booking is only secured once full payment has been received.

Hobbledown has a no smoking policy.

Please do not eat or drink any foods intended for the animals.

In the event of an emergency please follow the instructions of your host/instructor.

Behind the scenes can be muddy so please wear appropriate clothing for working in all weathers. (To include long trousers and walking boots/wellingtons.) It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable footwear is worn.

Jewellery should be removed.

You must not enter an animal enclosure without the presence or authorisation of your host/instructor.

We are unable to guarantee any specific animals and itineraries as these may need to be altered for animal welfare reasons.

Bookings must be made within 1 year of the date on the gift voucher. To avoid disappointment please book your preferred date as early as possible, with a minimum of 3 weeks’ notice.

Additional accompanying guests must pay full admission to enter the site. For under 18’s the price includes entry for one accompanying adult spectator.

Adult only or child only parties are not permitted at Hobbledown.

Hobbledown will not accept responsibility for any person disregarding health and safety guidelines or neglecting to follow safe working practice instruction by its trained animal hosts/instructors.

Please inform a member of the team of any phobias.

Photos can be taken however Hobbledown will not be liable for any damage to your device.

This package is sold as a whole. Substitutes or refunds are not available.

You are required to bring a copy of photo ID with you on the day of your experience.

For insurance purposes, all voucher holders must be 8 or over (10 for Birds of Prey) and have up to date tetanus vaccination.  Under 18’s must be accompanied by an adult who will be responsible for them at all times.

You will not be liable for accidental damage to equipment, except where damage has been caused as a result of reckless or wilful negligence.

It is the participant’s responsibility to ensure all cuts and abrasions are covered prior to commencing the experience. If the participant is under 18 it is the responsibility of the parent / guardian.

Please wash your hands at every opportunity.

Whilst every effort is made to accommodate everyone, due to the nature of the experience, unfortunately, at the present time the experience is not suitable for pregnant guests, visitors with disabilities or learning difficulties or those who are suffering from an immune suppressant illness.

Experiences are also not suitable for those allergic to dust, animal fur or bedding.

Once the booking has been made we are not able to change the date and the experience is nonrefundable (apart from exceptional circumstances; as deemed so by Hobbledown.)