BOOKING TERMS AND CONDITIONS

If you wish to stay at Hobbledown longer than the length of your Animal Experience, tickets must be purchased separately.
Your commitment to us:
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Hobbledown Ltd and yourself. No contract exists between you and Hobbledown for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

Being Covid secure
At Hobbledown, we are doing all that we can to be ‘COVID-Secure’ based on current Government Guidelines. All safe systems of work and risk assessments have been reviewed and updated as necessary, with PPE being provided to team members where required. Before entering the Park, all customers will be asked to confirm that all household members planning to attend have been symptom-free for a minimum of 14 days. It is a requirement that if you, or any members of your household show any symptoms between making your booking and your visit, that you contact us so that we can reschedule your tickets to a later date. We ask that all customers visiting observe current social distancing rules.
In accordance with the Covid – 19 BIAZA guidelines you will be required to wear a mask and gloves for some or all the experience. You will be advised by the animal host carrying out your experience, but please bring a mask with you.

General Animal Experience Guidance
Hobbledown reserves the right to alter the experience or cancel at short notice.
Proximity and contact with the animals/birds is at the animal host/ instructor’s discretion.
The experience is implemented on a strict time scale. Should you arrive late without prior notice, the booking may be cancelled or shortened.
The participant must inform Hobbledown of any medical conditions, or any known allergies.
If a participant is behaving in a way which is detrimental to Hobbledown’s policies, we reserve the right to remove the participant from the premises without a refund.
Please do not eat or drink any foods intended for the animals.
In the event of an emergency please follow the instructions of your host/instructor.
Behind the scenes can be muddy so please wear appropriate clothing for working in all weathers. (To include long trousers and walking boots/wellingtons.) It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable footwear is worn.
Jewellery should be removed.
You must not enter an animal enclosure without the presence or authorisation of your host/instructor.
We are unable to guarantee any specific animals and itineraries as these may need to be altered for animal welfare reasons.
Additional accompanying guests must pay full admission to enter the site. For under 18’s the price includes entry for one accompanying adult spectator. Only 1 accompanying guest will be allowed to come to the back of house with the experience guest.
Hobbledown will not accept responsibility for any person disregarding health and safety guidelines or neglecting to follow safe working practice instruction by its trained animal hosts/instructors.
Please inform a member of the team of any phobias.
Photos can be taken however Hobbledown will not be liable for any damage to your device.

Prices:
The description and price of tickets you order will be shown on the Hobbledown website at the time you place your order. Prices are in £ Sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid; we will not increase the price of your tickets. We reserve the right to change the prices displayed on the website without notice. We accept most major credit and debit cards in partnership with our payment gateway.

Online Security:
To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the internet.

Limitation of Liability:
Hobbledown Ltd.’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Hobbledown Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation internet and communication outages, fire, flood, war or act of God.

Severance:
If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Online Tickets Terms & Conditions of uses
• Tickets purchased online may not be used in conjunction with any other special offer or promotion.
• Following the purchase of an online ticket no refunds can be given, and you cannot cancel your tickets or resell them. However, if there is a genuine and reasonable reason, then we will do our very best to accommodate any changes. You will need to contact headhobblers@hobbledown.com.
• Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person.
• Entry is only permissible when the ticket is printed out or the Booking Reference Number is given.
• All persons covered by the Hobbledown online ticket must enter the attraction at the same time.
• Tickets purchased online are only valid for the date for which they were purchased. Should they be used on dates other than that for which they were purchased, Hobbledown reserve the right to refuse entry. Where entry is sought on a different date; if the ticket purchase price is higher than the on the day admission charge no refund will be given. If the online ticket purchase price is of a lower value than the on the day admission charge, then the additional cost to meet the on the day admission charge will have to be paid.
• On the day prices exclude any current on the day offers/discounts.
Any queries should be put in writing to the Manager at Hobbledown Ltd, Horton Lane, Epsom, KT19 8PT or email us at: headhobblers@hobbledown.com

You are required to bring a copy of photo ID with you on the day of your experience.

For insurance purposes, all participants must be 6 or over and have up to date tetanus vaccination. Under 18’s must be accompanied by an adult who will be responsible for them at all times.

You will not be liable for accidental damage to equipment, except where damage has been caused as a result of reckless or wilful negligence.

It is the participant’s responsibility to ensure all cuts and abrasions are covered prior to commencing the experience. If the participant is under 18 it is the responsibility of the parent / guardian.

Please wash your hands at every opportunity.

Whilst every effort is made to accommodate everyone, due to the nature of the experience, unfortunately, at the present time the experience is not suitable for pregnant guests, visitors with disabilities or learning difficulties or those who are suffering from an immune suppressant illness.

Experiences are also not suitable for those allergic to dust, animal fur or bedding.

Once the booking has been made we are not able to change the date and the experience is nonrefundable (apart from exceptional circumstances; as deemed so by Hobbledown.)