Customers get their say…
Visitors to Hobbledown have been given the chance to talk to the owners directly.
Richard Farley and Nick de Candole set up a focus group so customers could be involved in some of the decision making at Hobbledown and make some suggestions for new ideas to them directly.
Guests were invited to attend via Hobbledown’s Facebook page and were selected at random due to high demand.
The meeting took place last week and the agenda included pricing, offers/promotions, future development, improved pedestrian access and menu choice.
A variety of parents and grandparents attended and in summary the following was decided:
To reduce the after 3pm admission price during weekdays/term time
To make some changes to the menu in the restaurant, including introducing a lunch box option
To introduce toilet facilities at the back of the field (although this will take 5/6 months to go through the planning system and is subject to planning permission)
Improve signage around the site
To look at ways of introducing more animal petting at the farm
To host toddler classes such as Singing With Fern and Story Time with the characters during the week
To introduce some offers to Hobbledown’s Facebook page
To introduce a wrist band system for the Hobblings Playbarn to make it easier to spot a missing child
Exciting future plans were also announced, including a new alfresco area outside the Hobblings Playbarn, a petting area and a pet shop – all of which would happen over time and would require planning permission.
Nick said: “I would like to thank the guests for their time and for their general interest in Hobbledown. In going forward we would like to establish a permanent focus group as we think it is extremely important to listen to what our customers have to say.
“Having a focus group is a first for us but there is a fantastic community vibe at Hobbledown which we wholly welcome.”
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