We're here to help!

Below you’ll find some helpful FAQs. If there is anything else you need to know about or are just curious about that isn’t covered here, please let us know by emailing us or phoning us on:
01372 848 990
 

How old should we be?

Grown-ups are never too old to play but we do consider our main age group for children to be 2 to 13 years old. Our play areas are all exciting and challenging and children are to be supervised at all times.

Guests are asked to choose from one of 5 timeslots when they would like to arrive. Admission includes a 4 hour stay.

Yes. We have our own car park which is free to park. Vehicles are left at your own risk. 
There are hard standing footpaths to most areas of Hobbledown; however, a lot of the play areas are, due to their natural composition, inaccessible and not wheel-friendly. For more detail please see the our Hobbledown Accessibility Statement.
Yes of course! We have a cycle park where you can leave your bikes, just opposite the entrance building. (Don’t forget to bring a lock!)

Hobbledown is all about adventurous play, both indoors and out, so please wear long sleeve tops and trousers that you don’t mind getting a little scruffy or a little wet. Being a zoo, we do get wet and muddy when it rains so a pair of wellies and a spare set of clothes is always a good idea.

Accidents are rare but we do need to be prepared so we have trained first aiders onsite for accidents. We also have a dedicated first aid room in our play barn.

Hobbledown looks quite wonderful and mysterical in the rain but if you (or older Hobblers!) do want to keep dry then we have a large (14,000sq/ft) indoor play barn should the heavens decide to open. Slots are restricted to a 45 minute session pre booked upon entry to Hobbledown. 

Yes, sadly so. Certain facilities cannot operate in certain weather conditions. This includes (but is not exhaustive of) the Jumping Pillows in extreme heat or rain. And the High Ropes Course and Fern's Castle / Hobbledown Village in thunder and lightening due to their metal elements. Great British Weather - don't you just love it!

Tickets are only valid for the day of issue.

The Hobblers are always happy to hear from you so please email: epsominfo@hobbledown.com or write to us at Hobbledown, Horton Lane, Horton, KT19 8PT.

No way!! All children under the age of 18 must be supervised at all times.

We have the fantastic HOBNOSH restaurant in the main barn. The CABIN by the pond also sells a smaller selection of hot and cold drinks, ice creams and tasty snacks. You can download the HOBNOSH menu here.

Due to current Covid restrictions, we are unable to provide animal petting sessions. We aim to bring this back as soon as it's safe.

As we are a licensed zoo, we fall under different restrictions to farms, at this stage we are unable to let you feed the animals. We aim to bring this back to the goats enclosure as soon as it's safe.

Sorry but our Hobbledown animals do not like other creature visitors so it is not possible to bring dogs or any other pets. The only exception to this is assistant dogs, although some areas are excluded such as the Wallaby and Mara Walk-through and the petting zones. Please be warned that the car park is very open and provides very little shade. Dogs die in hot cars so please keep them safe and leave your pets at home!

Save £2 per person on your entry fee by booking our late afternoon slot (3:30pm to 6:30pm).

We are big supporters of the emergency services; anyone who works for the the service, NHS, social care sector and armed forces will be given vouchers for 2 large hot drinks during their visit as a token of our appreciation.

We also offer a 50% discount on Annual Pass memberships for Blue Light Card holders. This offer is available to the Blue Light Card holder only, and excludes Direct Debit pass products. If you wish to take advantage of this offer, please book on-site, with your Blue Light Card to hand as proof.

We do have a few restrictions which are all for the safety of the children, please have a look at the list below:
  1. Height – minimum height of child is 1.30 metres.
  2. Ability - Participants must be able to physically complete the course unaided. 
  3. Footwear – Suitable eg: no flip flops or sandals.
  4. Hair – Long hair will need to be tied back with a hair tie.
  5. Weather – In the event of thunder or lightening the high ropes will need to be temporarily closed until it passes and the high ropes have been reassessed for safety.
  6. Opening times – The High Ropes Course is only open (weather permitting) at certain times during our peak opening times, it must be booked on the day through www.hobbledown.app.
 Entrance to Hobbledown includes one 45 minute session inside our Indoor Play Barn, This must be booked on arrival and match the colour of the wristband issued on entrance. On quieter days you may be permitted to stay inside for longer. 

Hobbledown is a family attraction that has been built and designed for children and adults to play, learn and have fun together.

It is our policy not to allow adults into Hobbledown without children and, likewise, not to allow children into Hobbledown without an adult to supervise them.
No. Hobbledown is a completely smoke-free zone. The animals don’t like it, and neither do the children.

Yes! If rain affects more than an hour of your visit and you have booked online, we will issue you a 50% discount voucher by email that is valid for one month.