We have our own birthday cake, can I bring it with me?
Helping customers celebrate their special occasion safely is something we are passionate about at Hobbledown. This means protecting people who may have allergies or intolerances.
The introduction of Natasha’s Law (The UK Food Information Amendment) came into force on 01/10/21. This means any birthday cakes, cupcakes or party celebration cakes brought into our venues by the party organiser must be either shop bought or baked by a reputable baker/cake maker. By law these suppliers will have to supply the allergens information.
Unfortunately homemade cakes will no longer be allowed to be brought into birthday parties.
It is your responsibility as organiser of the party to ascertain any allergies that your guests may have and take appropriate action.
Information required on your cake are below:
- Name of supplier (if not shop bought)
- Full ingredients list, with allergenic ingredients emphasised (for example in bold, italics or a different colour).
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Related FAQs
Hobbledown parties do not include party bags, however we do offer a range of party extras that can be added to your party package. Including Hobbledown Heath themed party gifts for £3.50 each these includes a Hobbledown branded 100% cotton canvas bag along with a Hobbledown water bottle that is made from 100% recycled plastic and are BPA free.
When picking up your child, please head to our reception area and inform a staff member that you're picking up your child from a party. They will then guide you to the correct location.
Your party last for 1 hour and 45 minutes. After your party has finished, you and your guests are welcome to stay and enjoy all of Hobbledown (providing the park is still open), including our Imaginarium, indoor and outdoor play areas, our water and bouncing pillows, and any activities or show taking place that day. Please take a look at our 'What's On Board' or ask a member of staff for further details about our activities.
You are welcome to bring extra siblings or adults, but they will require their own admission ticket which must be purchased in advance of the Party date. They will not be included in the party activity or feast but you will be able to enjoy Hobbledown whilst staying close to siblings at the same time.
Please head to reception when you arrive at Hobbledown and inform a member of staff that you’re here for a party. They will direct you to the meet and greet area, where a Party Hobbler will meet your group.
If you are having a birthday party, we aim to accommodate guest allergies. When sending your guest, the digital invitations it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our Hobnosh team can prepare your party feast. For further party allergy information please email epsominfo@hobbledown.com
Food is not permitted to be brought into the party areas for allergy reasons. Please refrain from bringing any additional food for the party time. Picnics are welcome to be consumed in our outdoor areas after the party.
Please bring along your own wax candles, please note that sparklers/fountain candles are not permitted at Hobbledown Epsom as they can set off the fire alarm system.
Laser Parties are held at the end of each day only to ensure exclusive play barn use and maximum fun, however you and your guest are welcome to arrive from 3pm to use the outside areas of Hobbledown.
If you are booking the 3pm Premium party time slot you will be allowed access to Hobbledown Epsom outside areas from 1pm, your party will than begin at 3pm in your party zone.
We will usually serve 1 pizza for every 3 children, but this may vary depending on the age of the party children.
You can create and manage your guest list online when you set up your party account. This allows you to easily send digital invitations and keep track of RSVPs. Should you be unable to add your guest list, please send an email with your party reference, with the children's name along with allergies to epsominfo@hobbledown.com
For indoor parties at Hobbledown, you can pre order the unlimited tea and coffee* This is a great option to keep the adults refreshed while the children enjoy their party activities! * Instant coffee only
All children taking part in the party would need to be included in the final party numbers. You can increase your numbers up to the maximum number for the party type booked with final guest numbers being confirmed no later than 5 days prior to the party date. Any adults or siblings that are not included within the party are welcome to come however they will require their own admission tickets which must be purchased in advance of the Party date via our website. They will not be included in the party activity or catered for during the birthday feast but they will be able to enjoy Hobbledown.
When sending your guest the digital invitations it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our Hobnosh team can prepare your party feast.
For parties at Hobbledown, it is recommended that guests dress appropriately for the party type and weather conditions. Comfortable clothing and sturdy shoes are ideal for active play. If you're considering a themed party or dressing up in costumes, please be mindful of loose clothing and make sure they are suitable for when the guest are in the playbarn climbing and on slides.
Please email epsominfo@hobbledown.com to enquire about bespoke private hire of our venue.
All children attending the party are to be included in the number of guests. This includes the birthday child.
If the birthday child does not eat pizza please speak to our team to discuss suitable alternatives. We are keen to satisfy any dietary and allergy needs to ensure you have a wonderful time with us.
Yes, if you would like to arrange outdoor play please speak to your party host to arrange this prior to your birthday party date. The children would be asked to be fully supervised by the accompanying adults and be back with hands washed ready for their Pizza eat time.
Our Pizza Menu is available for all of our party types with the exception of outdoor parties; where a suitable alternative is offered. Please visit our party pages for further information.
Once a party is booked it is non refundable but should you need to reschedule the party we would be more than happy to do that for you.If you don't have a date in mind then we can postpone this for you. Please note rescheduling the party does occur an admin fee. Please visit our website to view our cancellation policy.
At Hobbledown, every party will be assigned a party server to assist with the party, ensuring that everything runs smoothly. The server will help with setting up the party area, serving food and attending to the needs of the guests during the event. They play a crucial role in making sure that both the children and adults have an enjoyable experience.
Luckily, our outdoor parties are designed so that they can operate as planned in any weather! Simply wear the best outfit to suit the skies on the day and prepare to have lots of fun. However, for health and safety reasons, alternatives are offered during stormy and snowy weather.
At Hobbledown, once your party finishes it's important for the you to ensure that all children are picked up by their adults. The party host should communicate with parents or guardians about the pick-up time and location.
Hobbledown parties lasts for 1hour and 45 minutes. Once the party has finished you and your guests can stay and enjoy the animals and outdoor play areas. Please note that the Classic parties do not get access to the outside areas at Hobbledown.
For parties at Hobbledown, you should arrive no earlier than 10 minutes before the scheduled time of your party. It's important to arrive just before your designated start time to ensure everything is ready for your celebration. Early arrival is not permitted unless stated at the time of making the party booking, as the timing is reflected in the price of the party package.
The Nerf Parties at Hobbledown are suitable for children aged 7 to 12 years old. This age range ensures that all participants can fully enjoy the fun and excitement of all the activities!