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FAQs
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Santa's Secret Village Epsom
- What time should we arrive?
- Do I need to book in advance?
- Do adults have to pay?
- I booked the wrong date. Can I transfer or refund my ticket?
- Is the experience suitable for SEN children?
- Is the experience suitable for wheelchair users?
- Do carers need to buy a ticket for Santa's Grotto/Toddler Santa Experience?
- How long is the experience?
- Can I take photos during the visit?
- Is there food & drink available?
- What if I have accessibility requirements?
- Event Description
- What dates is the event running?
- What ticket types are there?
- Do I need to purchase a GA ticket in addition?
- How do I change the date of my booking?
- What facilities are available at the event?
- How do I make a complaint about my visit?
- Are there parking facilities?
- When is the Toddler Santa Experience held ?
- Can I add an additional adult to the Toddler Santa Experience?
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Parties - Epsom
- What is in the party bags?
- We have our own birthday cake, can I bring it with me?
- Do I need to pay for the birthday child?
- How do I collect my child from a party?
- How long can we stay for?
- What are Party extras?
- What happens if the weather is bad?
- How do I add extra siblings and adults to the party?
- What clothing should we wear at Hobbledown?
- Where do I go for our party?
- Who can attend my party?
- I have a child with allergies
- Can we bring our own food to the party?
- Do you provide candles?
- Can laser tag parties visit Hobbledown prior to the start of their party?
- Can the 3pm premium classic come in early?
- What is the pizza ratio for the children?
- Can I email my guest list over to you?
- Can I pre-order tea and coffee for the adults?
- Can I bring extra child guests
- What are your Dietary Information requirements?
- What is the dress code for a party at Hobbledown Epsom?
- Can we exclusively hire Hobbledown Epsom for parties?
- How many children do I pay for at party?
- Last orders for Birthday party extras
- If child does not eat pizza for the birthday party?
- Can we go outside during the party time?
- What do children get at teddy bear picnic party if gluten free?
- Can parents join children at the party?
- Cancellation Policy for Parties
- What does the party server do?
- Party bad weather
- Party collection arrangements for children
- Party invites
- Party session time
- What time do I need to arrive for a party?
- What is the minimum age for the Nerf Parties?
- What is included in the Pizza Party menu
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Schools - Epsom
- When are school visits available?
- How long can we stay?
- Do you have a Gift Shop?
- What happens if one member of our group can’t come?
- What are the terms and conditions for payment?
- What are the terms and conditions for my two free raffle tickets?
- What is the minimum number of children needed to qualify for the school/group rate?
- What is the maximum number for school visitors?
- What is the minimum number of children needed to qualify for the school/group rate? (1)
- Coach drivers – what’s there for me?
- Can we bring our own food?
- What is your lost child procedure?
- Do I need to complete a risk assessment for schools?
- Coaches – can we park them?
- Do we get access to the playbarn?
- Do you offer a discount for Members on Home Education visits?
- Home Education Discounts
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Admissions and Tickets - Epsom
- Do you offer discounts to Blue light card holders?
- Do you sell disabled general admission tickets?
- Why are tickets showing different prices on different days?
- Why do you charge a booking fee?
- Are you part of the Blue Peter badgeholder scheme?
- What information is on the Booking Confirmation email for Day tickets (Need to Know)
- What ticket do I need if there are more adults than Toddlers for our Toddler visit?
- What days are toddler tickets available?
- Do you sell discounted general admission day tickets?
- Do I need an account to book general admission tickets?
- Why are general admission tickets more expensive on the day?
- Can we reschedule or postpone our general admission day tickets?
- How do Annual pass holders book general admission day tickets?
- Why are the Prices are different?
- Who Pays to visit Hobbledown Epsom?
- How much is the booking fee for general admission tickets?
- How much is it for a ticket today?
- what Is peak and off peak?
- what is the difference in price for peak and off peak tickets?
- I have not received my booking confirmation email ?
- How do I redeem a third-party voucher?
- How do I redeem a Hobbledown gift voucher?
- How do I redeem an animal experience voucher ?
- How do I redeem a voucher?
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Annual Passes Epsom
- What dates can I visit with an annual pass?
- How do we upgrade our general admission day ticket to an annual pass?
- Annual pass discount for experiences
- Termtime Pass - do you get the day tickets refunded
- I have an Annual pass. Can someone else visit using my pass?
- How do I renew my Annual pass?
- What are your black out dates?
- I am an annual pass holder and I am trying to book day tickets, why is it charging me?
- I am an annual pass holder and I am trying to book day tickets. How do I book?
- I can't access Annual pass account online?
- Direct debit Annual Pass
- Disabled Annual Pass
- What discounts do Annual pass holders get?
- Dual Annual pass
- How many Annual passes do I need?
- I can't see all my pass holders when I login?
- I am a Pass holder and would like to cancel my upcoming booking; how do I do this?
- I want to upgrade my day ticket to an Annual pass, how do I do it?
- When does my Annual pass expire?
- Do you have Childminder Annual passes?
- Do Annual pass holders get discount for Parties?
- Can I use my Heath pass at Hobbledown Epsom?
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Animal Experiences Epsom
- Is general admission included in the price of the animal experiences?
- What additional information do I need for animal experiences?
- Is the Capybara Experience suitable for wheelchair users?
- If someone is running late for an animal experience how late can they be?
- How long does the capybara experience last for?
- I am over 65 years old, can i take part in capybara feeding?
- Does an adult have to be present with the zoo keeper experience?
- Can we add more adult spectators to the animal experiences?
- Do you do Animal Experiences?
- What animal experiences are suitable for younger children?
- What clothing should I wear for animal experiences?
- What happens if it rains during an animal experience
- Can I stay after my animal experience
- Can adults do animal experiences?
- Do you rehome animals?
- What Animals do you have at Hobbledown Epsom?
- It is hot weather today, can I wear shorts for the animal experience?
- Birds of Prey Epsom
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Food and Drink Epsom
- Can we bring our own food?
- Can we bring our own alcohol onto the property?
- Is there a café on site?
- Do you have a Restaurant on site?
- When are last food orders today?
- What food do you sell?
- Do you have options for Vegans, Vegetarians and Celiacs (gluten free)?
- Can we bring in our own cake and food if we have purchased a general admission ticket?
- Facilities and Accessibility Epsom
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General Information Epsom
- Can we smoke at Hobbledown Epsom?
- Can we come to Hobbledown if it's raining?
- Can we leave our children with you unsupervised?
- Do you have Car parking on site and what are the charges?
- Do you have a Rainy Day policy?
- Do you have first aid facilities on site?
- Can we book a carer's general admission ticket?
- I wish to make a complaint, who should I contact?
- What are your supervision ratios?
- How old should we be to visit?
- How do I provide feedback on my visit to Hobbledown?
- Is any of the outdoor equipment weather permitting?
- Can we bring our Dogs/Pets to Hobbledown Epsom?
- We are cycling, can I park my bike?
- What clothing should we wear at Hobbledown?
- What dates is Hobbledown Epsom closed in 2025?
- Are there any restrictions on the High Ropes Course?
- What additional information is there regarding Car Parking?
- Do you offer Disabled parking?
- Do you hire out wheelchairs?
- Can you buy kids socks at Epsom?
- Can I buy spare clothes at Hobbledown Epsom?
- Are there lockers at Hobbledown Epsom?
- Is Hobbledown Epsom in the ULEZ zone?
- Is there air conditioning in the play barn?
- Do Hobbledon Epsom offer work experience to young people?
- Can I have details about the Bird of Prey shows?
- Can I visit without a child?
- Can you list the different areas?
- I am having trouble booking online.
- Do you accept cash?
- What are your Contact details?
- What is Crystallite?
- Do you have an indoor seating areas?
- Do you sell Gift Vouchers?
- How big is Hobbledown Epsom?
- I need to speak to someone?
- Is there a map of Hobbledown?
- Where can I find my lost property?
- What facilities are there for Nursing mothers?
- Is Hobbledown Epsom served by Public Transport?
- Can we hire out Hobbledown Epsom for a private event?
- Do you have Volunteers at Hobbledown Epsom?
- Weather dependent equipment
- What is there to do for different age groups?
- Where are you?
- Which areas are for children aged 7-12?
- Which areas would toddlers enjoy?
- Who created Hobbledown Epsom?
- What are the zorbs and when can we use them?
- What time are the zorbs open today?
- Do you accept national carers cards?
- Do you offer discounts for people on benefits ?
- Can I bring or hire a pushchair or pram?
- Can we leave then return to the park at a later time?
- Can we spend all day here?
- Do you offer discounts for Childminders?
- Do we need to book?
- Do you do Group Bookings?
- I have booked the wrong Hobbledown, what should I do?
- I need to cancel,postpone or reschedule my visit.
- What discounts do you do for locals?
- There is no availability?
- Is our time in The play barn limited?
- Do I need to provide Proof of age for my child who is under 2?
- Do you run SEN Sessions at Hobbledown Epsom?
- We are Running Late, what should we do?
- Can disabled guests access the party zone?
- My question isn't listed here!
- What are your special events?
- Do you have any jobs?
- Do you work with collaborators/Influencers?
- What do I need to know before booking the high ropes?
- What times are the High Ropes open?
- What are the High Ropes?
- How much does it cost for the High Ropes?
- What is the Imaginarium?
- What are the opening times of the Imaginarium?
- What are the Climbing Towers?
- When are the Climbing Towers open?
- How much do the Climbing Towers cost?
- Personal Belongings
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Santa's Secret Village Epsom
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- Hobbledown takes home national award for Best Indoor Play
- Christmas 2025 at Hobbledown
- 10% off Tickets Ts and Cs
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