Admission and Tickets Terms & Conditions Hounslow

By buying a Ticket you agree to be bound by these Ticket Purchase Terms and Conditions (and the bespoke terms associated with products like Annual Pass & parties) along with our Terms and Conditions of Entry and Rules of Play.

Tickets are non-transferable, non-exchangeable, void if altered and save, as expressly set out in the Terms non-refundable.

All persons entering Hobbledown/Hobbledown Heath/The Patch/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon must pay for admission and/or hold a valid Ticket or Annual Pass which has been obtained from Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon or an authorised third party. A Ticket must be used by the same person during it’s period of validity. Selected special events may require an additional ticket purchase.

Hobbledown/Hobbledown Heath/The Patch/ Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon reserves the right to deny admission, or to require a person already admitted to leave Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon without refund or compensation, for failure to comply with any of the Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require.

If Tickets are bought on behalf of other visitors (for example, Parties, Schools or Group bookings), the buyer accepts these Terms on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.

For the purpose of entry to Hobbledown/Hobbledown Heath/The Patch/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon attraction the following definitions apply and proof of age may be required:

KIDSPACES:

An infant is any child under two (2) years old
A Child is 24months -12 years
Juniors are 13-17 years
An Adult is 18+
A Concession is 65 years+

HOBBLEDOWNS:

- A Toddler is any child under two (2) years old

- A Child is 24months -16 years

- An Adult is 18+

- A Concession is 65 years+

WATERMOUTH

- An infant is any child under one (1) year old

- A Toddler is under 92cms in height

A Child is over 92cms – 17 years

- A Concession is 60 years+

GRIPPED

- A Child is under 15 years

- An Adult is 18+

Tulip

An infant is under 2 years old
Child is 2-17 years
Adult – 18+
Concession

There is no child-only entry to Hobbledown/Hobbledown Heath /Kidspace Romford/Kidspace Croydon /Watermouth.
There is no Adult only entry to Hobbledown/Hobbledown Heath /Kidspace Romford/Kidspace Croydon
Active Supervision and Definition of a ‘Responsible Person’

At The Escapade Group, we want all our guests to have a safe and enjoyable experience with us. To ensure everyone is clear on their responsibilities, we kindly ask that you familiarise yourself with the below. By entering our venues, you agree to follow the guidelines in place to maintain a welcoming and secure environment for everyone. These terms outline your responsibilities as a guest, including safety measures, respectful conduct, and compliance with venue policies.

Active Supervision

Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.

Who is a defined as a Responsible Person

A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:

Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.

A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.

Children at Play

The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue.

Visitors under 15 years of age to must be accompanied, at all times, by a Responsible Person at Gripped. The minimum height restriction for most Gripped activities is 1.4m, with the exclusion of the Speed Slides and Power Fan which are 1.3m, and Net Park which has no minimum height. The Net Park has a minimum age of 4, but children between the ages of 4 and 6 must be accompanied by a Responsible Person on the Net Park at all times. Accompanying Reposnsible Person: Under 15s will need a ticket-holding Responsible Person to participate with them on the Zip Trek and High Ropes, and a supervising Responsible Person present (no ticket needed) for the Speed Slides, Bag Jump and Power Fan. 1 Responsible Person can accompany up to 4 under 15s.
Children must be directly and actively supervised by a Responsible Person at all times whilst at Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon, and it is the responsibility of the supervising Adult to ensure that their children are always following the Rules of Play.
KIDSPACE: The minimum ratio of Responsible Person /s to children/juniors is 1 to 4 children.

This ratio includes 13-17 year olds who are not permitted on the equipment.

HOBBLEDOWNS: The minimum ratio of Responsible Person/s to children is 1 to 5 children/juniors. This ratio includes 13-17 year olds who are not permitted on the equipment.

Tickets purchased online may not be used in conjunction with any other special offer or promotion.
Following the purchase of an online ticket no refunds can be given, and you cannot cancel your tickets or resell them.
Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person on the day of visit.
Entry to the Attraction is only permissible when the ticket is printed out or the Booking Reference Number is given.
All persons covered by the online ticket must enter the Attraction at the same time.
Tickets purchased online are only valid for the date for which they were purchased.
Should they be used on dates other than that for which they were purchased, Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon reserve the right to refuse entry or charge our current rebooking fee.
A booking fee will be added to your transaction.
Disabled visitors are required to pay the full general admission rate. They can bring a free Responsible Person as a carer. Evidence of DLA/PIP payments, an Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months must be provided at the entrance to our team to qualify for the free carer. You will be provided with the free carer ticket on arrival subject to your eligibility being confirmed.
Any queries should be put in writing to the Manager at Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon or emailed to us at XXXXXX

In extenuating circumstances tickets can be postponed, subject up to a maximum of 6 months from the original date; subject to the reschedule fee being paid.

Day Ticket Upgrade Offer For Annual Pass Purchases

Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon Day tickets can be upgraded to purchase an Annual Pass within 7 days of your day visit. Just login to your online Account with the day visit order number and you can upgrade to an Annual Pass of your choice. Alternatively you can ask a Team member on your day of visit or by calling our Call Centre.

Please be aware that the upgrade of day tickets is only against the same number of Annual Passes as tickets purchased and this is not valid for Direct Debit Annual Passes.
Tickets that were purchased online via Third Parties or Tesco Clubcard Vouchers are not eligible for the Day Ticket Upgrade offer.

Your commitment to us

For all payments made via this Website, XXX will be the responsible contractual party. When you confirm your purchase, you are accepting that these Terms and Conditions form the basis of any contract between Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon and yourself. A binding contract between us comes into existence when the final page of the booking confirmation gives you a booking reference. No contract exists between you and Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon for the sale of any tickets until we have received payment in full (with the exception of Parties and Watermouth Accommodation and Schools Visits).

This contract and all matters rising out of it are governed by English Law.

Prices

The description and price of your order will be shown on the Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon Website at the time you place your order. Prices are in £ Sterling and inclusive of any applicable taxes. We reserve the right to change the prices displayed on the Website without notice. We accept most major credit and debit cards (excluding American Express), in partnership with our payment gateway.
Unless stated otherwise, ticket pricing is as advertised.
In the case of system errors, we reserve the right to cancel tickets or ask guests to pay the remaining balance for any products that were sold at an erroneous price. The contract maybe withdrawn in the event of such a system error, which was obvious or known to the customer.

WEBSITE TERMS OF USE

You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

www.Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party Websites that are controlled and maintained by others. Any link to other Websites is not an endorsement of such Websites and you acknowledge and agree that we are not responsible for the content or availability of any such Websites.

COPYRIGHT

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon or otherwise used by Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon .com as permitted by law.

In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content maybe downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only

DISCLAIMERS AND LIMITATION OF LIABILITY

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon for death or personal injury as a result of the negligence of Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon or that of its employees or agents.

Limitation of Liability

Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God (Covid/Ecoli?).

In the event that you have purchased your Ticket as part of other services from a third party, that third party supplier’s individual liability will be set out in their own terms and conditions. You may request from the supplier directly copies of any relevant terms and conditions. For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

INDEMNITY

You agree to indemnify and hold Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW

These Terms and Conditions and contract shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on this Website. You will be subject to the Terms in force at the time that you bought Tickets to Hobbledown/Hobbledown Heath/The Patch/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon (unless otherwise notified in writing).

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

You may not transfer your rights or your obligations under these Terms to another person.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

HEALTH & SAFETY

The nature of our attractions means that there will be areas of the parks with uneven, cobbled surfaces and staircases of various widths, so care must be taken when moving around the parks and grounds.
The Watermouth gardens / rides areas are on a steep hill; the use of mobility scooters is prohibited in some areas. Children must be supervised at all times. Guests must use handrails where provided and running must be discouraged when moving around the grounds.

Supervision of Children and Vulnerable Persons

Children must be actively supervised by a Responsible Person at all times,

Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Persons must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm.

A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:

Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.

A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
Anyone found not to be supervising children in their care will be asked to leave the attraction and will not be entitled to a refund.
Groups, including School and Youth Groups, must ensure designated leaders are actively supervising their members.
Regardless of their age, children visiting Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon with their Responsible Person must be accompanied and actively supervised by their Responsible Person at all times. The Responsible Person must supervise and observe the children in their care to ensure they can use the equipment safely, as we are not aware of their individual needs and abilities. Please explain the rules of play to the children and actively monitor their behaviour throughout their time at the venue.

Personal Responsibility and Conduct

Visitors are expected to behave responsibly and considerately towards others. Any behaviour deemed dangerous or disruptive, including physical violence, verbal abuse, or inappropriate language, will result in removal from the premises without a refund, our company operates a Zero Tolerance Policy.
Please follow all instructions provided by our staff and signage, as these are in place to protect you and others.
For the comfort and well-being of other guests and our staff, unwell children should not attend our attractions; tickets can be postponed subject to a rebooking fee and rearranged for an alternative date.

Dress appropriately:

Sensible nonslip closed-toe fitted footwear is advised for all guests. Secure trainers with a good grip are recommended. Some attractions have specific footwear requirements including not wearing crocs, sliders, sandals, or high heels, it is your responsibility to check at the point of booking attraction-specific requirements failure to do so will result in not being able to participate, and no refunds will be issued for guests arriving with the incorrect footwear or dress.

Restricted Areas

Some areas of the attraction are restricted for safety reasons. Please respect all barriers, signs, and instructions marking these areas.
Access to restricted areas is limited to authorised personnel only.

Use of Equipment and Facilities

Equipment and facilities should only be used as instructed by signage or staff members. Misuse of equipment can result in injury.
All age, height, weight, and health restrictions posted for certain attractions must be strictly observed. Non-compliance may result in restricted access to the attraction without a refund.
Observe children within your care to ensure that they are capable of using the equipment safely, as we cannot know the individual needs and abilities of your child.

Prohibited Items and Substances

To prevent offensive weapons or dangerous articles from being taken into Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon, visitors are admitted to Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. For the avoidance of doubt, it is prohibited to bring into Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited. Dangerous items, such as weapons or hazardous substances, are strictly prohibited.
Alcohol and drug use are not permitted. Visitors under the influence of alcohol or drugs will be denied entry or asked to leave without refund.

Assumption of Risk

By entering, you acknowledge that certain attractions involve inherent risks. Although we work hard to minimise these, visitors participate at their own risk.

Reporting Concerns

If you notice any unsafe conditions or behaviours, please notify a staff member immediately. Your cooperation helps us keep the attraction safe for all.

Compliance with Staff Instructions

All visitors are required to comply promptly with staff instructions to ensure the safety and well-being of all guests and team members.

No Smoking and Vaping

To maintain a safe and enjoyable environment for all guests, The Escapade Group operates a strict No Smoking and Vaping Policy across the premises. This policy applies to all areas, including both indoor and outdoor spaces. Smoking, including the use of electronic cigarettes or vaping devices, is only permitted in clearly marked, designated smoking areas. Please check with a staff member if you need assistance locating these areas.

Child Safeguarding Policy

Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon is a family attraction, and we are committed to ensuring that, while on Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon premises, any visiting child is able to enjoy themselves in a secure and protected environment, safe from any form of harm or abuse.
We do not knowingly allow anyone to visit Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon who is a convicted child sex offender, or subject to the notification requirements of the Sex Offenders Act 2001, or subject to a Sex Offender Order or a Child Abduction Order for the purposes of the Criminal Justice Act 2007 (as amended) and the Child Abduction and Enforcement of Custody Orders Act 1991 (as amended).

ZERO TOLERANCE POLICY

The Escapade Group takes it very seriously if a member of our team, contractors or visitors is treated in an abusive or violent way. Our company supports a 'Zero Tolerance' policy. This states that our team, contractors, or others visiting Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon premises should be able to do so without fear of being attacked or abused.
To successfully provide our services, a mutual respect between all the team and visitors must be in place. Our team aim to be polite, helpful, and sensitive to all guests’ individual needs and circumstances.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in person or persons being removed either temporarily or permanently excluded from all Escapade Group Websites. In extreme cases, the police may be contacted.
Below are example of types of behaviour that would be found unacceptable; this is not an exhaustive list. Our team understand that an upset or distressed person or persons do not always act in a reasonable manner, and will take this into consideration when trying to deal with a misunderstanding or complaint.

• Using bad language or swearing at our team, contractors or other visitors

• Any physical violence towards any member of the team, contractors, or other guests, such as pushing or shoving.

• Verbal abuse towards our team in any form including verbally insulting the staff

• Racial abuse and sexual harassment

• Persistent or unrealistic demands that cause stress to team will not be accepted. Requests will be met wherever possible, and explanations given when they cannot.

• Causing damage/stealing from the company premises

• Being under the influence of drugs or alcohol

• Failing to follow reasonable instructions given by our team, to safeguard the welfare of person or persons

• Acting in any manner that would cause distress or injury to any of our animals.

We ask you to treat our team and guests courteously at all times.

PHOTOGRAPHY POLICY

At Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon we may periodically conduct photography and video recording, either by our team or authorised third parties. These recordings may include visitors within the park. Notices regarding such activities will be prominently displayed at the entrance on days when filming or photography is scheduled.
By entering our Website and accepting our terms of service, you grant consent for the use of your likeness in any images or videos captured for the purposes of advertising, promotional materials, and internal documentation.
This consent includes the right to edit, modify, and distribute the materials. You acknowledge that you will not receive any compensation for the use of these images, and all copyrights will remain the exclusive property of Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon or the designated third party conducting the recording.
If you do not wish to appear in photographs or videos, it is your responsibility to notify a member of our team, who will assist in ensuring your exclusion from any footage.

Personal Photography, Videography & Social Media

Visitors are welcome to take photographs and videos of their own children or guests for your own personal use. We kindly ask that you respect the privacy of others by refraining from capturing images or videos that include other visitors or their children without explicit permission, this includes any Social Media Posts.

Equipment Restrictions

For the safety and privacy of all guests, the use of GoPro cameras or similar devices is not permitted in indoor areas.

Drone Usage and Commercial Photography

The use of drones is strictly prohibited on-site.
Additionally, any professional or commercial photography requires prior written authorisation from management by emailing centralmarketing@escapadegroup.com

(HOBBLEDOWNS ONLY)

Zoonosis

Zoonosis are infections that can spread between animals and humans, simple hygiene measures will help protect you and your family during your visit. Full information is on Zoonosis can be found on our Website. Upon arrival at our attractions, you must familiarise yourself with Zoonosis Safety Information and locations of Handwashing facilities

Handwashing

• Wash your hands thoroughly with soap and water after touching animals, feeding them, or coming into contact with animal enclosures or bedding.

• Hand sanitiser alone is not sufficient after animal contact; please use the handwashing stations provided

Eating and Drinking

• Avoid eating or drinking in animal areas. Always wash your hands before eating, drinking, or using food items like bottles, dummies, or toys.

Keep Personal Items Safe

• Do not bring items like dummies, toys, or bottles into animal areas, as these can easily
become contaminated.

Supervise Children

• Ensure children are actively supervised closely and reminded to wash their hands after animal contact and before eating or drinking, before and after playing.

Stay Safe Around Animals

• Avoid touching your face, especially your mouth or eyes, while interacting with animals or their environment.

HOBBLEDOWN HEATH/GRIPPED SPECIFIC

Parking

Our parking facilities are managed by a trusted third-party company specialising in parking management across the UK. To use the car park, visitors must purchase a parking ticket either on the site or conveniently through an online platform. Additionally, Pass Holders have the option to purchase a monthly parking pass. Please note that purchasing any parking product implies acceptance of the Parking companies terms and conditions.

Complaint Handling Policy

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon FAO The Manager, within 12 weeks of your visit, complaints received after this date will not be considered for review. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.

Family-friendly visitor attraction

A Responsible Person must remain on the premises at all times with the child/children under their care. As we are a family attraction, it is our policy to never permit adult-only OR child-only groups to enter.

Kidspace: The ratio of Responsible Person/s to children is 1 to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment.
Hobbledowns: The ratio of Responsible Person/s to children is 1 adult to 5 children.

Keep a watchful eye

Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the Responsible Person at all times.

Statement on Active Supervision and Responsible Person

Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Person/s must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm. A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:

Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives (typically aged 16 or over) who have been entrusted with supervision and can act in the child's best interest.

A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.

Age-friendly

We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.

Neat and Tidy

Litter makes Hobblers sad! Please keep Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon tidy by using the bins provided.

Ouch! Help!

Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.

No smoking

We have declared Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon a smoke-free attraction; this includes vaping. Please respect this decision, and the children around you.

Dressed to play

HOBBLEDOWNS: Adventure can sometimes be a little messy, so come dressed for all weathers, and ready to play both indoors and out. We recommend long sleeves, trousers, and trainers suitable for climbing. We also recommend you wear an outfit you don’t mind getting a little scruffy and wet if you're planning on playing outside.
Socks are required for the soft play, zorbs, and bouncing pillows. If you plan on using the High Ropes, wear secure footwear.
High-heels are not recommended for mums (or dads!) since our Website has rustic dirt paths, gravel, cobblestones and grassy fields.

Helping the little ones

Under-fives must be accompanied by a Responsible Person on all the play frames. We have designed our playframes with ‘one size fits all’ in mind! However, for the safety of the young ones, children over four are not permitted in designated toddler areas.

Hobbledowns ONLY: Respect our furry friends

Please show respect the animals, and avoid any behaviour which may scare or agitate them - this includes entering or throwing items into animal enclosures. Unless signs indicate otherwise, please do not feed the animals. When using one of our walkthroughs, always stay on the designated path, and wash your hands after exiting.

Feeling peckish?

HOBBLEDOWNS: You are not permitted to bring your own food or drink into the Hobblings' play barn or party areas; however, we do offer outdoor picnic areas.
KIDSPACE: You are not permitted to bring your own food or drink into the attractions

Diamonds are forever

Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.

Polite little angels

Excitable children can sometimes forget their P’s and Q’s; at Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon we want everyone to respect each other’s diversity and uniqueness.
Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.

Fun but fair play

All our play equipment is designed for maximum fun and has been inspected in line with the requirements set out in BSEN1176:2008. We therefore cannot be held responsible for accidents which occur as a result of playing on our equipment.

Play and a place to eat

Please don’t allow your children to bring food or drink in the play frames. We keep eating areas separated from the play equipment at Hobbledown/Hobbledown Heath/Gripped/Watermouth Castle/Kidspace Romford/Kidspace Croydon for a reason - we want to avoid slips, trips and choking

GRIPPED SPECIFIC

VIEWPOINT Photography and Video Footage

The Viewpoint add-on camera system records video and images. By choosing to use this service, you accept that you will be filmed for the production of stills and video. This footage may be used by Gripped London for promotional purposes. If you would prefer not to share your footage, please let a member of the team know when booking.

Gripped London do not accept any liability if the video service cannot be provided for whatever reason. Data provided when booking, including your e-mail and mobile phone number will be shared for the purpose of providing you with the footage.

In the case of children under the age of 18, you accept and consent by making the booking that still or video images of children will be taken when purchasing the video service.

Many of our visitors will also be capturing video and photographs whilst using the Gripped London. By attending our site, you understand and accept that we are not responsible for the use of any images of you that may be captured in this way

1.We do not accept cash payments on site

2.Food and drink may not to be taken onto the play equipment

3.Only food and drink purchased on-site may be consumed inside the Indoor play barn - however, we do have picnic areas throughout our outdoor play areas

4.We kindly ask that all guests follow the Rules of Play

Group bookings are very welcome! Please note for Group bookings our ratios of supervision requirements are 1 adult for every 4 children. However children with special education needs(SEN) should have the appropriate and suitable adult superviosn based on thier additional needs.

If you have booked add-on tickets to the net park, please ensure you wear suitable footwear. Trainers are ideal - open-toed shoes, flip-flops, sandals, high heels and slides are not permitted.

Hobbledown Heath's paths are rustic, and may not be suitable for wheelchairs or small-wheeled buggies.

Tickets are non-refundable. However you can change the date of your visit up to 1 day before the due date. There is an administration charge of £10 for this and you can do this by viewing your tickets via your online guest account.

I, the identified signer of this waiver am either the participant (aged 18 years or over) or the parent/legal guardian of the identified individual named above who is under 18 years of age. If I am not the parent or legal guardian of the child, I am consequently permitted by their parent/guardian to act on their behalf, including the signing of this waiver.

Is the person taking part over 1.3m tall?

I permit that the identified individual can participate in the Speed Slide activity organised by Gripped London Limited on the date and time booked.

I acknowledge that if the participant is under the age of 15 years old, they must be supervised at all times by an adult over the age of 18, whilst participating in this activity.

I understand that Gripped London may need to close the Speed Slides due to adverse weather such as heavy rain and/or thunder and lightening. If this is the case, the ticket is non-refundable and a voucher can be claimed instead. Add Question

Terms and Conditions

In consideration of myself or the child participating in this activity, I agree to the following:

1) I certify that I am at least 18 years old and am aware of the age, height, weight and medical restrictions in place; confirming that the participant is at least 1.3m tall and weighs at least 20kg and no more than 120kg and is in suitable medical condition to participate. I understand that failure to abide by these conditions significantly increases the risk of harm to the participant, other participants as well as Gripped Londonâ€™s employees.

2) By execution of this agreement, I acknowledge my understanding of the risks of the activities and its context of a physically challenging experience. I knowingly agree to accept and assume all risks and liabilities associated with the activities both known and unknown.

3) I agree that as a participating supervising adult, I will allow the child to participate only to the extent of their skill level.

4) Participant skill and ability will be assessed and monitored by Team Members. If you are unable to complete the practice course or take too long to complete a jump then for your safety and the enjoyment of other guests, the Instructor will end the session.

5) Gripped London provides all participants with the required essential safety equipment that must always worn when participating, including a harness and helmet. Guests must also comply with the mandatory clothing and footwear requirements.

6)Gloves are highly advisable to wear by all participants, however Gripped London does not provide these. Guests using the attraction without gloves do so at their own risk.

7) I understand that Gripped contains extremely high-risk activities and carries a high risk of injury. Following instructions and practicing the correct form and technique will minimise injury potential but not completely eradicate the risk of injuring myself. By partaking in this activity, I understand that I may get injured, even if I use the attraction correctly.

8) I agree that Gripped London Limited will not be liable for any personal belongings whilst I complete the activity.

9) I agree that I/the participant will adhere to all safety rules dictated by the team on the day of the activity.

10) Any participants deliberately breaching the attractions rules and regulations, putting themselves or others in harmâ€™s way or inability to conduct themselves in a safe manner will result in immediate expulsion from the park without a refund.

11) I understand that bookings are non-refundable or transferable.

I, the identified signer of this waiver am either the participant (aged 18 years or over) or the parent/legal guardian of the identified individual named above who is under 18 years of age. If I am not the parent or legal guardian of the child, I am consequently permitted by their parent/guardian to act on their behalf, including the signing of this waiver.

Is the person taking part over 1.4m tall?

I permit that the identified individual can participate in the Zip Trek course organised by Gripped London Limited on the date and time booked.

I acknowledge that if the participant is under the age of 15 years old, they must be accompanied on the activity at all times by a participating adult over the age of 18, who will also need a ticket for the activity. One adult can accompany up to 4 children.

I understand that Gripped London may need to close the Zip Trek due to adverse weather such as heavy rain and/or thunder and lightening. If this is the case, the ticket is non-refundable and a voucher can be claimed instead.

Add Question

Terms and Conditions

Checkbox - ""I agree"" *

In consideration of myself or the child participating in this activity, I agree to the following:

1) I certify that I am at least 18 years old and am aware of the age, height, weight and medical restrictions in place; confirming that the participant is at least 1.4m tall and weighs at least 20kg and no more than 120kg and is in suitable medical condition to participate. I understand that failure to abide by these conditions significantly increases the risk of harm to the participant, other participants as well as Gripped Londonâ€™s employees.