Pass Types:
All Pass types include the following benefits:
20% discount on food, drink & retail
15% off Parties
15% off Animal Experiences (excluding Coda/ Willows Birds of Prey Experiences)
Discounted rates on our special events happening throughout the year
These terms and conditions apply at all times
We may change, at any time, our terms and conditions and any rules relevant to how we run the park. These terms and conditions replace any previous version.
Unless stated otherwise, all Annual Pass are for a period of 12 full calendar months from the date of purchase.
All Pass Holders are required to add a photo to their pass
Under 2s are free, but you will still need to register a pass in their name with their date of birth.
Each person visiting the park will need their own Annual Pass
Each entry into Hobbledown includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park. Annual Pass Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-Annual Pass pass holders.
Pass Holders are only able to book three sessions at one time. Another booking can be made once a member has attended the Park for one of their three initial bookings.
An Annual Pass gives you unlimited pre-booked access to Hobbledown during advertised opening hours, which are subject to change.
Entrance to Hobbledown will not be allowed without a valid Annual Pass.
Any change of address and account details must be updated in the Annual Pass Holders Portal.
Annual Pass fees are paid in full at the time of application by card, unless you have chosen to pay by direct debit.
In all cases, we will not refund Annual Pass payments.
Annual Passes are non-transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.
We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.
To protect all our customers, children and guests’ safety, any person visiting or using Hobbledown otherwise being on the premises must always follow the Rules of Play, pay particular attention to all notices and signs relevant to health and safety. If you do not understand a notice or sign, please ask one of our team members.
Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations).
If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Passes will be extended or monies refunded, however this can be reviewed depending on the circumstances.
Management reserves the right to refuse entry and revoke an Annual Pass at any time without refund.
Last admission is always one hour before the stated closing time.
We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry.
Enhanced Passes
Passholders have the opportunity to purchase one Enhanced Pass (EP) to accompany an Anytime or Escapade Annual Passes ONLY. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present.
Only one Enhanced Pass can be purchased per Annual Pass. Should the Enhanced Pass Holders and Main Adult Pass Holders wish to visit together, the EP Pass Holders will have to pay full admission for the day.
Direct Debit Conditions – In addition to the T&Cs above
All customers paying by direct debit agree to an initial term of 12 months.
Hobbledown will only accept one direct debit mandate per family group.
Your first payment will be a prorated amount payable by credit or debit card.
Gift vouchers cannot be used against Direct Debit Annual Passes
Failure to make any due payment will result in the Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Hobbledown.
Hobbledown retains the right to recover all outstanding balances.
Cancellation of the Annual Pass is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining.
After the 12 month period the Annual Pass will continue until it is no longer required by the member.
Any increases in pricing to the Annual Pass will be communicated to Pass Holders with a 30 day notice period and can be conducted at any time of year.
One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice.
Pass Holders are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.
Should Hobbledown choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance.
Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Hobbledown are notified otherwise in writing.
The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play.
