General Information Hounslow

Unfortunately, there are no options to buy socks on-site at Hobbledown Heath. If you need socks, it's best to bring your own or purchase them before your visit

It's a good idea to bring spare clothes, especially if you or your children are participating in activities that may get messy or wet. While Hobbledown Heath does not provide spare clothes, having an extra set on hand can ensure a more comfortable experience.

Unfortunately, there are no lockers available at Hobbledown Heath for storing personal items.

Hobbledown Heath is located within the ULEZ (Ultra Low Emission Zone). If you're planning to visit, it's important to check if your vehicle meets the ULEZ standards to avoid any charges. For more information regarding the ULEZ zone, you can visit the Transport for London website at tfl.gov.uk.

No we don't have air conditioning; however the temperature is modified by a central fan system. 

Hobbledown Heath offers work experience opportunities for individuals aged 17 and over. The placements must be a block placement for a minimum of 2 weeks or one day a week for a minimum of 6 months. It's important for volunteers to be able to follow clear instructions, work independently, and consider their own safety.

The Birds of Prey flying displays at Hobbledown Heath run daily at the following times:

Peak Days (weekends and school holidays): 11:00 AM and 3:30 PM
Off Peak Days : 11:00 AM only
Feel free to check the schedule when you visit, as times may vary.

Yes, adults are welcome to visit Hobbledown Heath! There are plenty of activities and experiences available for adults to enjoy, including the Birds of Prey shows and other attractions. Just remember to pre-book your tickets online if you're planning to visit.

For safety reasons, children under the age of 15 must be supervised by an adult while at Hobbledown Heath. An adult can supervise up to four children during activities. It's important to ensure that children are always accompanied by an adult to maintain a safe environment.

Hobbledown Heath features various areas designed for different activities and experiences. Some of the key areas include:
Play Frames : Designed for children of different ages, with specific areas for toddlers and older children.
Animal Encounters : Opportunities to meet and learn about various animals, including the Birds of Prey.
Adventure Zones : Areas with challenging activities and play equipment for adventurous fun.
Picnic Areas : Designated spots for families to enjoy food and drinks away from the play equipment.

If you are having trouble booking tickets please contact us at hounslowinfo@hobbledown.com or call our team on 02038850074 and we will be happy to assist you further.

Hobbledown Heath does not accept cash payments on-site. All transactions must be made using card payments excluding AMEX. It's a good idea to ensure you have a card ready for any purchases, whether for food, drinks, or souvenirs.

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to hounslowinfo@hobbledown.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.

For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.

Please contact us on either 0203 885 0074 or email us at hounslowinfo@hobbledown.com, please allow up to 48 hours for a response to your email enquiry.

The green gems are called Crystallite and can be found around the park but especially in the sand play areas. The Hobblers collect Crystallite for its magical powers and will reward anyone that finds some.

We have a very large indoor play barn with seating as well as heated canopy seating areas adjacent to the barn, The indoor play barn is one of the largest in London at over 25,000 sq/ft.Access to indoor areas can be limited and bookings might be required during busy holiday periods and ONLY food purchased at Hobbledown can be consumed in the indoor play barn.

Hobbledown Heath has qualified first aiders on-site to assist with any medical needs. There are first aid boxes located around the site for easy access. If you require first aid assistance during your visit, please approach a member of the team, and they will be happy to help you.

Yes, we do! The Merchant's Shop is located at the entrance into Hobbledown Heath.

Gift vouchers can be used to pay for memberships, general admission, parties, and certain animal experiences at Hobbledown Heath. They are a great way to treat someone to a fun day out!

Gripped is an outdoor activity park that offers a variety of adrenaline-pumping activities, perfect for groups looking to have fun and create memorable experiences. It's particularly popular for stag parties, college trips, and team-building events. Located near Hounslow, close to the Surrey border, Gripped features high ropes, drop slides, and other exciting challenges. The park is designed to promote camaraderie and teamwork while providing a thrilling day out. If you're interested in visiting, you can find more information on their website!

Hobbledown Heath is an exciting outdoor adventure park located in Hounslow, West London. It offers a magical experience for families and children, featuring a variety of attractions such as animal encounters, play areas, and themed zones. Visitors can explore unique enclosures with a wide collection of farm and zoo animals, enjoy indoor play at The Great Barn, and participate in various events throughout the year across 46 acres of land.

When you book a session for the Net Park at Hobbledown Heath, you get 30 minutes of bounce time. It's a fun and exciting experience, but make sure to wear suitable closed-toe footwear, as flip-flops, sandals, and high heels are not permitted.

Grown-ups are never too old to play! Hobbledown Heath primarily caters to children aged 2 to 13 years old. The zoo, pillows, and soft play areas are suitable for younger guests, such as toddlers, while the outdoor play structures are designed to be exciting and challenging for children aged 5 to 13 years. It's important to note that children must be supervised at all times while visiting.

We are sorry that you cannot find the answer that you are looking for. Please advise which area of our business you would like to enquiry about and we will do our best to assist you further. Alternatively please either email us on hounslowinfo@hobbledown.com or call our Contact Centre on 0203 885 0074.

From jumping pillows to giant yaks, tunnels and towers to ponies and parrots, Hobbledown Heath is one fun-filled family day out!

https://www.hobbledown.com/hounslow/plan-your-visit/map/

If you lost something while visit us, please complete our lost property form to enable us to look for your item and confirm if we have this on site. 

For baby feeding, there are designated areas available for parents to use. Please speak to a member of the team on the day for assistance.

As Hobbledown has a Zoo on site this is not possible. The only exception to this is assistance dogs, although some areas are excluded such as our walkthroughs and where animal demonstrations take place.
We ask for assistance dogs to be leashed in order to prevent potential nose to nose contact with some of our animals or undue stress to their welfare and well-being. 
Additionally, as we do daily walks with some of our animals, this is for the safety of the assistance dog, the handler, the zoo animals and the team.
If it is not possible to leash your assistance dog, please alert one of our team upon arrival so that we can better assist you during your visit experience. 
Please be warned that the car park is very open and provides very little shade. Dogs die in hot cars, so please keep them safe by leaving your pets at home.

By Train :  The nearest tube station is Hounslow Central which is on the Piccadilly line - 23 minutes journey time from Hammersmith. The nearest train stations are Feltham and Hounslow.

By Bus : The 117 & 235 buses stop outside Hobbledown Heath. You can see a map of all the different bus routes in the area here: VIEW LOCAL BUS ROUTES 

We have declared Hobbledown Heath a smoke-free attraction, including vaping. This rule applies to all indoor and outdoor areas on the premises. Please respect this decision and the children around you.

To host a private event at Hobbledown Heath, please contact us directly to inquire about availability, pricing, and specific arrangements. You can email us at hounslowinfo@hobbledown.com with your date, the number of attendees, and the occasion.

Our Volunteers help us man our walkthrough's including (Lemurs, Giant Rabbits, Maras, Giant Tortoise, Goats and Alpaca) If you are over the age of 17 and are interested in gaining some valuable animal experience with the animal team please check our jobs page.

We have a cycle park at the front entrance of the building. Don't forget to bring a lock! Bikes are left at your own risk.

Hobbledown is designed for all-weather fun, offering many indoor and outdoor activities to explore. However, some facilities and activities may close during certain weather conditions. This includes but is not limited to the Jumping Pillows in extreme heat or rain, the Zorbs and certain play areas in thunder and lightening due to their metal elements. 

There are 4 themed outdoor play villages which cater to all ages from. There are towers to climb, tunnels to explore and slides to zip down. All our play equipment is designed to encourage explorative play and to stimulate a child's imagination. The play areas are surrounded by our animal enclosures and walkways and children can get face to face with a variety of farm and zoo animals such as meerkats, Highland cattle, ponies, goats and capybaras. 

We also have a collection of exotic birds such as Macaws and a large Birds of Prey centre which runs regular flying demonstrations.The Great Barn is a huge 25,000 sq ft indoor play arena whose unique centerpiece the Whammock, is a giant suspended ropeland - a work of art which kids can immerse themselves in. You really need to see it! Grown-ups are never too old to play, but we do consider our main age group for children to be 2-13 year old. Our Zoo, pillows and Soft play is suitable for guests from a young age. Our outdoor play structures are all exciting and challenging, most suitable for 5-13 year olds. Children must be supervised at all times whilst visiting Hobbledown

Our Full Address Is:
Hobbledown Heath, Staines Road, Hounslow, TW14 0HH
Find us on What3words via this ID: sizes.patch.flown
The turning for our car park is opposite Ron Smith Recycling - find us right alongside Hounslow Golf Park and Gripped London aerial adventure park!

There are 4 themed outdoor play villages which cater to all ages from. There are towers to climb, tunnels to explore and slides to zip down. All our play equipment is designed to encourage explorative play and to stimulate a child's imagination. The play areas are surrounded by our animal enclosures and walkways and children can get face to face with a variety of farm and zoo animals such as meerkats, Highland cattle, ponies, goats and capybaras.

We also have a collection of exotic birds such as Macaws and a large Birds of Prey centre which runs regular flying demonstrations.The Great Barn is a huge 25,000 sq ft indoor play arena whose unique centerpiece the Whammock, is a giant suspended ropeland - a work of art which kids can immerse themselves in. You really need to see it!Grown-ups are never too old to play, but we do consider our main age group for children to be 2-13 year old. Our Zoo, pillows and Soft play is suitable for guests from a young age. Our outdoor play structures are all exciting and challenging, most suitable for 5-13 year olds. Children must be supervised at all times whilst visiting Hobbledown

Hobbledown Heath is designed with younger children in mind, particularly those aged 2-13 years. For toddlers, there are several activities and areas to enjoy, including:

• Soft Play Areas: These are safe and engaging spaces for toddlers to explore and play.
• Sensory Areas: Designed specifically for younger guests, these areas provide stimulating experiences.
• Animal Walkthroughs: Toddlers can enjoy seeing and interacting with various animals in a safe environment.

Hobbledown was created by Nick de Candole and Richard Farley, founders of the Escapade Group, known for designing and developing unique and engaging experiences for families and children. They aim to provide a magical environment filled with adventure, exploration, and fun.

If you have any more questions or need further assistance, feel free to ask! I'm here to help! Have a great day!

Zorbs at Hobbledown are available during the summer months, but they are weather dependent. They are included within your general admission ticket and operate on a queue basis. Here are some important details:
Maximum age: 13 years old
Participants must be supervised at all times by an adult, with a one adult to one child ratio.
Participants remain the responsibility of the accompanying adult at all times.
While zorbing, socks must be ON and shoes must be OFF.

As a Hounslow Council employee, you are eligible for a 10% discount on your general admission ticket. To redeem this discount, you will need to show proof of your employment, such as your staff ID. You can either email a picture of your staff ID to hounslowinfo@hobbledown.com or purchase tickets on the day and show your ID at admissions. 

Yes we do accept the national carers card. Disabled guests at Hobbledown Heath are required to pay the full entry rates for their tickets. However, they are eligible to bring a free carer over the age of 18. This ticket will be provided for you at the entrance once the team have checked the necessary paperwork. This could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.

Unfortunately, Hobbledown Heath does not offer discounts for individuals claiming benefits such as Universal Credit or ESA, however we have afternoon saver tickets that provide discounted entry starting at 2:30 PM.

Hobbledown Heath is all about adventurous play, both indoors and outdoors. Here are some clothing suggestions:
Long Sleeve Tops 
Trousers : Comfortable trousers are ideal for moving around.
Trainers or Full Shoes : Closed-toe shoes.
Weather-Appropriate Gear : Depending on the weather, consider bringing sun cream, wellies for wet conditions, or raincoats if it's likely to rain.

You are welcome to bring a pushchair or pram to Hobbledown Heath. However, we recommend using one with larger wheels, as the paths are rustic and may not be suitable for pushchair or prams with smaller wheels. Please note that there is no storage available for pushchairs/prams at the venue and we do not offer rentals.

If you hold a ticket for Hobbledown Heath, you may return to your car and re-enter the park on the same day, as long as you have your ticket with you.

Yes, you can stay all day. Once you have entered, you are welcome to stay until closing time. Please view our opening/closing times here.

There are no discounts on day tickets for childminders; however, we offer a range of admission tickets and memberships that provide excellent value for money. 

Yes, it is advisable to pre-book your tickets to avoid disappointment, as Hobbledown Heath can get quite busy. While you can buy tickets on the day, pre-booking ensures you have your spot secured.

Looking to visit Hobbledown Heath as part of a group? We can't wait to see you all!
Our group offer requires a minimum of 10 people, who must all be over 2 years old. We offer all groups 10% off general admission price.
Just add 10+ tickets to your basket, and our group rate will automatically apply.

Don't worry! If you have booked the wrong Hobbledown site and it is just a General Admission ticket, you can take your booking confirmation to Epsom, and you will be granted entry. However, please note that Hobbledown Epsom is closed on selected Wednesdays throughout the year.

Tickets are non-refundable, but the date of your visit can be changed if you cannot make your original choice, please log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee. If you are member please login into your membership account and you can cancel your booking online.

There are no discounts on day tickets for local customers; however, we offer a range of admission tickets and memberships that provide excellent value for money. 

We are big supporters of the emergency services! Any holders of a valid Blue Light Card should log on to their Blue Light card account for the latest offers.

Hobbledown has limited capacity each day and we keep the number of guests to a level that we can manage and we feel gives the best experience to our guests. If the tickets are fully booked for your desired date, we recommend checking for alternative dates or times that may have availability. You can also keep an eye on the website for any updates or cancellations. 

During your visit,  you will be guaranteed at least 45 minute session in the Great Barn. It's a fantastic 25,000 sq ft indoor play arena with various play structures, including the unique centerpiece the Whammock. 

Hobbledown does not offer a rainy day guarantee.
Our adventure park and zoo is designed for all-weather fun, with plenty to explore indoors and out.
Rain or shine, there's always an adventure waiting.

When you book tickets online you will be asked for your child's birth date, please bring proof of age with you on the day of your visit.

Hobbledown Heath is committed to being accessible and inclusive for all visitors, including those with Special Educational Needs (SEN). They provide various facilities and support to ensure that everyone can enjoy their experience. For specific details about the accommodations available for SEN visitors, it's best to check their official website or contact their customer service for more information.

If you are running late for your general admission time slot you will still be granted admission however If you are running late for an animal experiences please call the team on 0203 885 0074 and a member of the team will be able to assist you further.

Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have a £2.00 booking fee per transaction which will help recoup some of the fees we are charged. All guests still benefit from a discount off General Admission if booking online in advance.

Hobbledown Heath offers special Home Education Days designed for families who educate their children at home. These days provide a fantastic opportunity for hands-on, outdoor learning experiences. Participants can enjoy full access to the park's facilities, including animal enclosures and play areas, as well as special educational sessions with the animal team.

Tickets for Home Education Days are typically priced at £11 per child, and each child can bring a free accompanying adult. It's a great way to combine fun and education in a unique environment!

Our party balcony can be accessed by stairs inside or outside the Great Barn, or alternatively by the lift underneath the stairs inside. The lift is big enough to fit a wheelchair as well as a carer. The party balcony is split into 8 party zones and can get very busy at peak times. If you are attending a party, a table closer to the lift can be requested in advance, however we cannot always guarantee that this request can be fulfilled.

We cannot accept responsibility for loss of damage to persons, vehicles or belongings whilst on site. Please remain vigilant with personal belongings at all times. If you do loose any belongings then please use the Lost Property Form on the website 

https://hobbledownheath.fusemetrix.com/document/download.php?fileId=122534

Below you’ll find some helpful FAQs. If there is anything else you need to know about or are just curious about that isn’t covered here, please let us know by emailing us or phoning us on 0203 885 0074.

See a full list of vacancies across all of our Escapade Group opportunities on our careers page