I booked the wrong date. Can I transfer or refund my ticket?
Yes - you can change your ticket to a new date for our rebooking fee of £10.00 per booking.
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Related FAQs
Whilst it is important to expect use of special effects, music and lights; we encourage all children to take part in our Christmas experience. Please call us prior to booking to ask any questions regarding any additional requirements.
Due to the nature of the event, weather conditions and the use of temporary surfaces may impact the ability for some wheelchair users to access all areas.
Your ticket includes full admission to Hobbledown Heath, so you’re welcome to arrive any time after opening to explore the park. However, please be at the Grotto promptly for the time you selected during the booking process.
Yes, all attending adults must hold their own ticket for this event.
Yes, we strongly recommend pre-booking your visit to avoid disappointment, especially during peak times. Walk-in slots are limited and subject to availability.
The entire experience will last around 1 hour from start to finish. Your ticket also includes full day admission to Hobbledown Heath, so you’re welcome to stay and play afterwards!
Yes! You’re welcome to take your own photos. And there are themed photo points scattered around Santa’s Secret Village, where you can take special festive snaps.
Our Hobnosh bar is open throughout the day, and offers a variety of tasty meals and snacks.
