Annual Passes Terms and Conditions Hounslow

We are the Escapade Group Limited trading as:

• Kidspace Romford Ltd Company Registration No:5341858 

• Kidspace Croydon Ltd Company Registration No: 6029871 

• Hobbledown Ltd Company Registration No:07655909 

• Hobbledown West London Ltd Company Registration No:09446438 

• Watermouth Castle Company Reg: 14707147

You can contact us in writing at: Escapade Group Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT

If we have to contact you will do using the contact details you provided when you purchase your pass.

These terms are integral to each Escapade Pass and are independent of any other contract and cannot be varied.

Purchase and use of an Escapade Pass is in accordance with the regulations of each individual Attraction, copies of which are available on each or can be obtained online at each Attraction Website.

Please ensure that you are willing to be bound by these regulations before purchasing your Escapade Pass. 

When you place an order for an Escapade Pass on our Website our acceptance of your order will take place when we email you to accept it and receive payment in full, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 

You can contact us within 14 days of entering into this contract (which happens when you purchase your Escapade Pass as described above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period. The Escapade Pass starts immediately after your purchase as requested by you on the Website at the time of purchase (by clicking the relevant box just before payment). If you have used your Escapade Pass during the 14-day cancellation period before contacting us to cancel your Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded. 

At the time of purchase you must upload a clear photograph which must be a true likeness of the named holder. 

An Escapade Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 8). Any use or attempted use of an Escapade Pass in breach of these Terms or the relevant Attraction's regulations will result in the Escapade Pass being revoked without a refund and/or compensation.

For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Escapade Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Escapade Pass being revoked without a refund and/or compensation. 

1) The Escapade Attractions that are part of the Escapade Pass scheme are: Hobbledown Epsom, Hobbledown Heath, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle. (All of these attractions shall be collectively referred to as "Attractions" and "Attraction" shall be interpreted accordingly).

2) The price of each Escapade Pass is notified to you before you purchase. Latest information on prices can be found here: https://www.escapadegroup.com/escapade-Annual Pass/

3) Escapade Pass fees are paid in full at the time of application by card or cash, unless you have chosen to pay by direct debit. 

4) In all cases, we will not refund Escapade Pass payments.

5) Under 2s Annual Pass Passes are free, but they need to be registered in their name with their date of birth, if they turn 2 years old during their Annual Pass term this will be pro-rated from the start of the Annual Pass term.

6) Unless stated otherwise, all Annual Passes are for a period of 12 full calendar months from the date of purchase. 

7) Entrance to any attraction will not be allowed without a valid Escapade Pass.

8) Subject to Term 8, 9, 10 and 11 an Escapade Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars of each Attractions. The ʻvalid untilʼ date is displayed on the digital Escapade Pass when issued and Passholders can use their Escapade Pass up to and including the ʻvalid untilʼ date. Please check individual Attraction opening and closing dates on the relevant Attraction's Website and the Escapade Pass restrictions set out at Terms 8, 9, 10 & 11 before your visit. Please note that not all Attractions are open all year.

9) Escapade in absolute discretion reserves the right to vary the opening and closing dates of the Attractions and or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, and to close, remove or cancel all or any part of the events or facilities within the Attractions, in each case for any reason including, but not limited to, technical, health and safety, legal, regulatory and/or operational reasons or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Escapade. Unless you have exercised your right to cancel your Escapade Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Escapade Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Escapade pass scheme. Escapade will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain parts of an Attraction becomes unavailable. Passholders are advised to check the Escapade Pass Website: https://www.escapadegroup.com/escapade-Annual Pass/for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction Website before travelling.

10) Escapade Pass Exclusion Dates this Pass does not allow entry to Kidspace Croydon & Kidspace Romford on the following dates: February Half Term and October half term, exact dates will be presented on the attraction websites. Escapade may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Escapade Pass as determined by the Attractions.

11) Escapade Passholders are required to pre-book their entry in advance using their Escapade Pass Annual Pass Account in order to access the Attraction, otherwise they may not be permitted entry. Once you have purchased your Escapade Annual Pass you will need to create a login online for all six attraction Websites. This will need to be done using the email and first name and last name exactly as used when you bought your Escapade Annual Pass. Escapade Pass Holders 

are able to book ahead into three different sessions per Attraction. Further bookings can be made once a member has attended the Attraction for one of their three initial bookings

12) The Escapade Pass Benefits – an Escapade Pass offers specified benefits of 20% off F&B and retail across all sites, 15% off Parties, 15% off Animal Experiences (excluding CODA Birds of Prey Experiences & Willows, Watermouth Accommodation) plus discounted rates on our special events. These benefits are subject to availability and change and Escapade in absolute discretion reserves the right to vary these benefits with 30 days notice to Pass holders. A list of the current benefits available can be located here: https://www.escapadegroup.com/escapade-Annual Pass/

13) Additional Attraction charges including, but not limited to, parking fees are NOT included in the Escapade Pass.

14) Please note that all Attraction time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are required to book an available time slot online in your My Annual Pass account. 

15) Escapade Passes are non-transferrable.

16) All Escapade Passes remain the property of Escapade and can be withdrawn at any time. 

An Escapade Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Escapade considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Escapade Pass, (ii) misuse of the Escapade Pass (e.g. abuse of the Escapade Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Escapade staff and/or other members of the public visiting the Attractions, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with a Escapade Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.

17) An individual who has their Escapade Pass revoked in accordance with Term 15 shall be prevented from obtaining a replacement Escapade Pass and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable. A year after the date an individual has their Escapade Pass revoked, such individual can contact Escapade to purchase a new Escapade Pass and Escapade will assess the revocation or ban at the time. The issue of any new Escapade Pass in accordance with this Term 15 is at the absolute discretion of Escapade and is subject to availability. Customers who are permitted by Escapade to purchase a new Escapade Pass in accordance with this Term 15 shall be required to pay the full purchase price applicable at the time of purchase.

An Escapade Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third-party channels, will be revoked without compensation. 

18) The management of the relevant Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.

19) An Escapade Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Escapade’s discretion from time to time.

Once an Escapade Pass has been purchased, the Passholder can only cancel the Escapade Pass as described above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Escapade Pass is non-refundable.

20) Escapade is entitled, in its absolute discretion, to change the price payable for its Escapade Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Escapade Pass at specific Attractions, online, or through third party channels. Please note that Escapade does not price match the price payable for an Escapade Pass. If Escapade changes the price payable for its Escapade Pass, it will advise Passholders on the Website. For the avoidance of doubt, any changes in pricing will not apply to existing Escapade Passes retrospectively.

21) Escapade reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Escapade when the Passholder purchased an Escapade Pass and by making a note of such changes available on the terms and conditions page of the Website at https: https://www.escapadegroup.com/escapade-Annual Pass/ so please review the Website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.

22) There is no Adult only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford.

23) There is no Child only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford and Watermouth Castle

24) Visitors under 15 years of age to must be accompanied, at all times, by an individual aged 18 years or over at Gripped 

25) Visitors over 2 years will require a ticket to visit Hobbledown Epsom, Heath Hobbledown Heath and Epsom, Kidspace Croydon and Romford and Watermouth Castle

26) Children must be directly supervised by a responsible adult at all times whilst at an Attraction and it is the responsibility of the supervising adult to ensure that their children are always following the Rules of Play. Maximum 4 children to one supervising Adult at Kidspace Romford/Kidspace Croydon. Maximum 5 children to one supervising Adult at Hobbledown Epsom/Heath and Watermouth.

27) Height, weight, age restrictions and medical warnings apply at some Attractions. 

28) Last admission is always three hours before the stated closing time at Gripped and one hour before the stated closing time at all other Attractions.

29) Each Escapade Pass Holder entry into Hobbledown Epsom or Heath includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park.  Escapade Annual Pass Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-Annual Pass pass holders. 

30) When visiting Kidspace an Escapade Annual Pass entitles you to use the facilities at your chosen centre for 2 hours per day (a single timeslot). This must be pre-booked via your online account. 

31) Escapade accepts no liability for loss or damage to customers’ or their children or guests’ property at Attraction premises or in the car park. 

32) At Kidspace Croydon & Romford no food or drink is permitted from outside; only food and drink purchased inside Kidspace can be consumed in Kidspace.

33) Escapade’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Escapade Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

Provision of Data and Escapade’s Processing 

In order to implement and manage these Terms and to enable Escapade to comply with its contractual and statutory obligations, Escapade will require to process certain Personal Data relating to each Passholder to include, your name, date of birth, address data, email and contact number and a passport photograph these will be stored in our online ticketing systems, Fusemetrix. 

Each individual will be issued with their own digital Escapade Pass and, for the avoidance of doubt, will be required to supply the details listed above. The purchaser of an Escapade Pass must be 18 years or over (and if purchasing a Escapade Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data).

If a disabled person has purchased an Escapade Pass they are entitled to bring a free Carer, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Escapade Pass ("Carer Pass") which enables them to bring their carer into an Attraction with them at no additional cost.

 

Enhanced Pass 

Escapade Pass holders have the opportunity to purchase one Enhanced Pass (EP) to accompany their Annual Pass. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present. 

Only one Enhanced Pass can be purchased per Annual Pass and this needs to be arranged through our Contact Centre on 01372 668942. Should the Enhanced pass Holders and Main Adult pass holders wish to visit together, the EP pass holders will have to pay full admission for the day. 

 

Direct Debit Terms and Conditions 

All customers paying by Direct Debit agree to an initial term of 12 months. 

Paying by Direct Debit is not possible if adding a free Under 2 to your Annual Pass. 

All customers paying by Direct Debit will be charged for the remaining days in the current month (if applicable) plus one months fees at the start of the contract and this is non-refundable. For example if you takeout Annual Pass on 28th March you would be charged for 4 days remaining in March, plus April’s full month fee, your direct debit would then commence on 28th April for the duration of your pass. 

Escapade will only accept one Direct Debit mandate per family group. 

Your first payment will be a prorated amount payable by credit or debit card. 

Failure to make any due payment will result in the Escapade Pass Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Escapade 

Escapade retains the right to recover all outstanding balances. 

Cancellation of the Annual Pass is only allowed after the initial 12-month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining. 

After the 12-month period the Annual Pass will continue until it is no longer required by the member. 

One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice. 

Pass Holders are also required to cancel their Direct Debit instructions (DDI) with their bank to fully complete the cancellation process. 

Should Escapade choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance. 

Escapade reserves the right to amend the pricing after the initial year by giving 30 days notice to the Pass Holder.

Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Escapade are notified otherwise in writing. 

The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play. 

Annual Pass Switch

You can choose to switch to an Escapade Pass if you currently hold an individual Escapade Group Attraction Annual Pass. 

If you paid in full at the time of purchase of your current Annual Pass, please contact the Contact Centre on 01372 668942 where the Team will work out a pro-rated price to switch your Annual Pass to an Escapade Pass and subject to your acceptance of these Escapade Pass Terms and Conditions and full payment of the price difference, your Annual Pass can be switched.

If you currently pay by monthly Direct Debit for an Individual Attraction Pass, please contact the Contact Centre on 01372 668942   where the Team can arrange to purchase a new Escapade Pass – this will require you to cancel your existing Pass & at the same time purchase a new Escapade Pass which is subject to your acceptance of these Escapade Pass Terms and Conditions and will commence from the date of purchase for a minimum period of 12 months in accordance with the Direct Debit Terms above.

Get ready to explore all the wonder of Escapade's six incredible sites:

• Kidspace Romford or Kidspace Croydon - Award-winning indoor play centres. Nets, slides, softball cannon arenas, and more... Ages 2 - 10.
• Hobbledown in Epsom or Hobbledown Heath in Hounslow - an extraordinary day out! With tunnels to climb, play villages to explore, and zoo and farm animals. Ages 2 - 13.
• Gripped, Hounslow - adrenaline-pumping zip, slide and jumping. Take on a range of aerial adventures, with dual ziplines, high ropes, speed slides, and more... Ages 15+
• Watermouth Castle, Devon - an eclectic mix of Victorian treasures, quirky curiosities, and rides and attractions for kids. Suitable for families of all ages.

How do I use my Escapade Pass?

• Please note: All visits must be prebooked in advance
• Visit the website of the Escapade attraction you wish to visit. Our six attractions are listed out above.
• To book your visit, click 'register' on the overhead bar, and create a user account. Please note: you must use the same first name, last name, and email address each time you register on an Escapade website.
• Once you've created and logged into your user account, click 'book now', and choose the tickets you'd like.
• Get ready for your extraordinary day out! -
• Terms and Conditions for the Escapade Annual Pass can be found here: Terms and Conditions

Thank you for signing up to be a annual pass holder at Hobbledown Heath. 

On behalf of all of us here at Hobbledown Heath - including the animals, the team, and, of course, the hobblers themselves - we're looking forward to welcoming you to the park!

As an annual pass holder, you will enjoy plenty of benefits - take a look at our annual pass pages to remind yourself of which benefits are associated with your annual pass type!

If you have not already set up an account on our website, please do so here.

Thank you for signing up to be an annual pass holder at Hobbledown Heath. 

On behalf of all of us here at Hobbledown Heath - including the animals, the team, and, of course, the hobblers themselves - we look forward to welcoming you to the park!

As an annual pass holder, you will enjoy plenty of benefits - take a look at our annual pass pages to remind yourself of which benefits are associated with your annual pass type!

If you have not already set up an account on our website, please do so here.

Pass Types:

• Termtime: Visit anytime from Monday to Friday during term time. Entry not permitted during Bank Holidays, weekends or school holidays

• Standard Annual Pass will let you visit year-round, with some exclusions on all Bank Holidays, half terms & specified weekends. For Standard Annual Passes, the excluded Half Term and Selected Weekend Dates in 2025 are:15.02.25 - 23.02.25, 19.04.25, 21.04.25, 05.05.25, 24.05.25 - 01.06.25, 23.10.25 - 01.11.25

• Anytime Annual Pass lets you visit us absolutely anytime we're open! Includes weekends, school holidays and half terms, and bank holidays. Plus at Hobbledown Heath- free access to the Net Park.

All Pass types include the following benefits:
20% discount on food, drink & retail 

15% off Parties

15% off Animal Experiences (excluding Coda/ Willows Birds of Prey Experiences)

Discounted rates on our special events happening throughout the year

 These terms and conditions apply at all times

We may change, at any time, our terms and conditions and any rules relevant to how we run the park. These terms and conditions replace any previous version.

Unless stated otherwise, all Annual Passs are for a period of 12 full calendar months from the date of purchase.

All Pass Holders are required to add a photo to their pass

Under 2s are free, but you will still need to register a pass in their name with their date of birth.

Each person visiting the park will need their own Annual Pass

Each entry into Hobbledown includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park.  Annual Pass Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-Annual Pass pass holders.

Pass Holders  are only able to book three sessions at one time. Another booking can be made once a member has attended the Park for one of their three initial bookings.

An Annual Pass gives you unlimited pre-booked access to Hobbledown during advertised opening hours, which are subject to change. 

Entrance to Hobbledown will not be allowed without a valid Annual Pass.

Any change of address and account details must be updated in the Annual Pass Holders Portal.

Annual Pass fees are paid in full at the time of application by card, unless you have chosen to pay by direct debit.

In all cases, we will not refund Annual Pass payments.

Annual Passes are non-transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.

We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.

To protect all our customers, children and guests’ safety, any person visiting or using Hobbledown otherwise being on the premises must always follow the Rules of Play, pay particular attention to all notices and signs relevant to health and safety.  If you do not understand a notice or sign, please ask one of our team members.

Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations).

If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Passes will be extended or monies refunded, however this can be reviewed depending on the circumstances.

Management reserves the right to refuse entry and revoke an Annual Pass at any time without refund.

Last admission is always one hour before the stated closing time.

We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry.

 

Enhanced Passes

Passholders have the opportunity to purchase one Enhanced Pass (EP) to accompany an Anytime or Escapade Annual Passes ONLY. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present.

Only one Enhanced Pass can be purchased per Annual Pass. Should the Enhanced Pass Holders and Main Adult Pass Holders wish to visit together, the EP Pass Holders will have to pay full admission for the day.

 

Direct Debit Conditions – In addition to the T&Cs above

All customers paying by direct debit agree to an initial term of 12 months.

Hobbledown will only accept one direct debit mandate per family group.

Your first payment will be a prorated amount payable by credit or debit card.

Gift vouchers cannot be used against Direct Debit Annual Passes

Failure to make any due payment will result in the Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Hobbledown.

Hobbledown retains the right to recover all outstanding balances.

Cancellation of the Annual Pass is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining.

After the 12 month period the Annual Pass will continue until it is no longer required by the member.

Any increases in pricing to the Annual Pass will be communicated to Pass Holders with a 30 day notice period and can be conducted at any time of year.

One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice.

Pass Holders are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.

Should Hobbledown choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance.

Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Hobbledown are notified otherwise in writing.

The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play.

A Watermouth Castle Annual Pass offers free unlimited visits to Watermouth Castle during advertised opening hours.

Additional benefits include:

20% off Food & Drink

20% off in the Castle Shop

10% discount on Birthday Parties

10% discount on all Special Events.

If you upgrade to an annual pass, we'll refund the cost of your day tickets.

These terms and conditions apply at all times.

We may change, at any time, our terms and conditions and any rules relevant to how we run the park. These terms and conditions replace any previous version.

All Annual Passes are for a period of 12 full calendar months from the date of purchase, but will only grant access to Watermouth Castle during our normal opening season, March - October. 

Pass Holders are only able to book three sessions at one time. Another booking can be made once a member has attended the Park for one of their three initial bookings.

An Annual Pass gives you unlimited pre-booked access to Watermouth during advertised opening hours, and certain special events. Passes do not include paid extra activities.

Any change of address and account details must be updated in the Pass Holder Portal.

Annual Pass fees are paid in full at the time of application by card or cash.

In all cases, we will not refund Annual Pass payments.

Annual Passes are non-transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.

We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.

To protect all our customers, children and guests’ safety, any person visiting or using Watermouth otherwise being on the premises must always follow the Rules of Play, and pay particular attention to all notices and signs relevant to health and safety. If you do not understand a notice or sign, please ask one of our team members.

Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations).

If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Pass will be extended or monies refunded, however this can be reviewed depending on the circumstances.

Management reserves the right to refuse entry and revoke a Annual Pass at any time without refund.

Last admission is at 3pm.

We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry All Pass Holders are required to have their image electronically recorded on our system for photographic identification. If we suspect fraudulent use of the Annual Pass, we will suspend or cancel a member’s pass.

TERMS AND CONDITIONS OF GRIPPED ANNUAL PASS HOLDERS

 These terms and conditions apply at all times

We may change, at any time, our terms and conditions and any rules relevant to how we run Gripped. These terms and conditions replace any previous version.

Unless stated otherwise, all Annual Passs are for a period of 12 months from the date of purchase. Within these 12 months, our regular yearly opening dates and daily opening times will still apply. Please see our opening calendar for more details on when we're open.

Pass Holders are only able to book three dates at one time. Another booking can be made once a member has attended Gripped for one of their three initial bookings.

Entrance to Gripped will not be allowed without a valid Annual Pass on their account.

Any change of address and account details must be notified in writing by email to hounslowinfo@begripped.com.

Annual Pass fees are paid in full at the time of application by card.

In all cases, we will not refund Annual Pass payments.

Annual Passs are non-transferable. Any misuse of the pass (including another person using your card) will result in confiscation without compensation and refused entry for that person.

We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.

To protect all our customers, children and guests’ safety, any Gripped guest must follow all health and safety guidelines as instructed, and pay particular attention to all notices and signs relevant to health and safety.  If you do not understand a notice or sign, please ask one of our team members.

Management reserves the right to refuse entry and revoke an Annual Pass at any time without refund.

Last admission is always three hours before the stated closing time.

We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry. All Pass Holders are required to have their image electronically recorded on our system for photographic identification. If we suspect fraudulent use of the Annual Pass, we will suspend or cancel a member’s pass.

Pass Types:

• Seasonal Pass: Visit anytime from Monday to Friday during term time. Entry not permitted during Bank Holidays, weekends or school holidays. 3 Peak Passes are provided to allow 3 visits at anytime of the year except the February and October half term periods

• Annual Pass: will let you visit year round, except the February and October half term periods

Both Pass types include the following benefits:

• 2 Free named adults per pass

• 10% discount on food, drink 

• 15% off Parties* *Party discounts are as follows: 15% off parties if a minimum of 10 children attend the party / 15% off Laser Tag parties if a minimum of 15 children attend the party. Discount does not apply to party extras. The 15% Discount is applied at point of purchase and applied to the total number of children attending the party. A party must have a minimum of 10 paid children in order to secure bookings, and the birthday child must have a valid annual pass on the day of the birthday party for the discount to be applied. This discount cannot be used in conjunction with any other offer.

 

These terms and conditions apply at all times

 

Kidspace Romford & Croydon Annual Pass Terms & Conditions

These terms and conditions relate to the sale and use of Kidspace Annual and Seasonal Annual Pass products.

These terms and conditions apply at all times and can be taken as the most up to date and definitive terms & conditions.

Kidspace Annual Pass entitles you to use the facilities at your chosen centre for 2 hours per day at Kidspace (a single timeslot). This must be pre-booked via your online account. Last admission is always one hour before the stated closing time on that day.

The seasonal Annual Pass allows access Monday to Friday during school term dates. The school term dates are determined by the local council’s school policy. In the case of Kidspace Croydon, this is Croydon Council. In the case of Kidspace Romford, this is Havering Council.

However no admission is permissible for any Annual Pass product during the February and October half-term periods.

Each seasonal member is entitled to 3 ‘Peak Passes’ during the course of their 12 month Annual Pass. These allow free entry at any time during weekends and holidays. And can only be used by the member – they are not transferable.

There is no automatic right of entry without queuing.

There are limited tickets per session on a first come, first served basis. Please check the Website for the latest availability.

We may change, at any time, our terms and conditions and any by-laws relevant to how we run the centre. When we do make changes, we will let you know about these as soon as possible. These terms and conditions replace any previous version.

Unless we otherwise say in writing, all Annual Passs are for a period of 12 full calendar months from the day of purchase.

All Pass Holders are required to have their image electronically recorded on our system for photographic identification. If we suspect fraudulent use of the Annual Pass, we will suspend or cancel a member’s pass.

There may be an extra charge for certain facilities and services, which each Kidspace centre will set. Our opening times are displayed at each centre. If we make changes to the opening times, we will display them in the centre.

Entrance to the Centre will not be allowed without a valid Annual Pass.

In all cases, we will not refund Annual Pass payments.

Annual Passs are not transferable. Any misuse of the pass, (including another person using your card) will result in confiscation without compensation and refused entry for that person.

We do not accept liability for loss or damage to customers’ or their children or guests’ property on our centre premises or in the car park.

As your safety is our main priority, you are not allowed to bring crockery, glass or food into the Centre.

No food or drink is permitted from outside; only food and drink purchased inside Kidspace can be consumed in Kidspace.

Height and age restrictions apply to certain individual play elements.

To protect all our customers, children and guests’ safety, any person visiting or using the centre or otherwise being on the centre premises must pay particular attention to all notices and signs relevant to health and safety matters. If you do not understand a notice or sign, please ask one of our team members at the centre.

Adults must remain on the premises for the full duration of their child’s stay.

Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facilities or services that are temporarily unavailable when this is due to another member of the paying public using them or the maximum levels in facilities or services has been reached (as set out in health and safety regulations).

All parents/guardians are responsible to ensure all children under their care abide by our rules of play at all time. These will be displayed at reception in each centre.

If we are forced to close fully or certain activities due to circumstances beyond our control we regret Annual Passs cannot be extended or monies refunded.

Kidspace has the right to refuse admission and revoke the annual pass of any person failing to abide by these terms & conditions and Rules of Play.

Management reserves the right to refuse entry and revoke Annual Passs at any time.

 

Direct Debit Conditions

All Customers paying by Direct Debit agree to an initial term of 12 months.

Kidspace will only accept one Direct Debit Mandate per family group

Failure to make any due payment will result in the Annual Pass being suspended and access will be denied until outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Kidspace.

Kidspace retain the right to recover all outstanding balances

Gift vouchers cannot be used against Direct Debit Annual Passes

Cancellation of the Annual Pass is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends will require payment in full for the period remaining.

After the 12 month period the Annual Pass will continue until it is no longer required by the member and cancelled following the steps below:

Monthly direct debits are a full binding contract between Kidspace and the Member and will automatically continue until Kidspace are notified otherwise in writing.

One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice.

Pass Holders are also required to cancel their Direct Debit instructions (DDI) with their bank to fully complete the cancellation process.

Should Kidspace choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance

The Management reserve the right to reject any application or withdraw without refund any Annual Pass in the event of failure to comply with Terms and Conditions of Annual Pass and the Rules of Play

Both Annual Passes include the following benefits:

1. Two free named adults per Annual Pass

2. 10% discount on all food and drink from our restaurant

3. 15% discount on parties*

4. If you pay in full upfront for New Annual Pass only you will get 13 months for the price of 12!

5. Upgrade your day ticket, if purchasing an annual pass within 7 days of your visit**

*Party discounts are as follows: 15% off parties if a minimum of 10 children attend the party / 15% off Laser Tag parties if a minimum of 15 children attend the party. Discount does not apply to party extras.

The 15% Discount is applied at point of purchase and applied to the total number of children attending the party. A party must have a minimum of 10 paid children in order to secure bookings, and the birthday child must have a valid annual pass on the day of the birthday party for the discount to be applied. This discount cannot be used in conjunction with any other offer.

**If you purchase an annual pass on the day your visit or within 7 days, only the price of the child's ticket will be upgraded. This offer is not applicable to direct debit customers - only guests who are paying for their annual pass in full.

Entry during the February and October half-term periods are not permitted with any Annual Pass product.