Terms & Conditions

The attraction address is: Staines Road, Hounslow TW14 OTT, 0203 885 0074, hounslowinfo@hobbledown.com 

Your access to and use of www.hobbledown.com/Heath/ (“the Website”) is subject exclusively to these Terms and Conditions.  

Please read these Terms carefully before buying a ticket to Hobbledown Heath.

LINKS TO THIRD PARTY WEBSITES  

The Website may include links to third party Websites that are controlled and maintained by others. Any link to other Websites is not an endorsement of such Websites and you acknowledge and agree that we are not responsible for the content or availability of any such Websites. 

COPYRIGHT  

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Hobbledown Heath or otherwise used by Hobbledown.com as permitted by law. 

In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content maybe downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only 

DISCLAIMERS AND LIMITATION OF LIABILITY 

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

To the extent permitted by law, Hobbledown Heath will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. 

Hobbledown Heathmakes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. 

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Heath for death or personal injury as a result of the negligence of Hobbledown Heath or that of its employees or agents. 

Limitation of Liability 

Hobbledown Heath’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Hobbledown Heath will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God (Covid/Ecoli). 

In the event that you have purchased your Ticket as part of other services from a third party, that third party supplier’s individual liability will be set out in their own terms and conditions.  You may request from the supplier directly copies of any relevant terms and conditions.  For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us. 

INDEMNITY 

You agree to indemnify and hold Hobbledown Heath and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Hobbledown Heath arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. 

SEVERANCE 

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. 

GOVERNING LAW 

These Terms and Conditions and contract shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts. 

We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on this Website.  You will be subject to the Terms in force at the time that you bought Tickets to Hobbledown Heath (unless otherwise notified in writing).  

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms. 

You may not transfer your rights or your obligations under these Terms to another person.  

This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

3.ANNUAL PASSES 

a. Escapade Annual Pass Terms & Conditions 2025 

We are the Escapade Group Limited trading as: 

• Kidspace Romford Ltd Company Registration No:5341858 
• Kidspace Croydon Ltd Company Registration No: 6029871
• Hobbledown Ltd Company Registration No:07655909
• Hobbledown West London Ltd Company Registration No:09446438
• Watermouth Castle Company Reg: 14707147 

You can contact us in writing at: Escapade Group Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT 

If we have to contact you will do using the contact details you provided when you purchase your pass. 

These terms are integral to each Escapade Pass and are independent of any other contract and cannot be varied. 

Purchase and use of an Escapade Pass is in accordance with the regulations of each individual Attraction, copies of which are available on each or can be obtained online at each Attraction Website. 

Please ensure that you are willing to be bound by these regulations before purchasing your Escapade Pass.  

When you place an order for an Escapade Pass on our Website our acceptance of your order will take place when we email you to accept it and receive payment in full, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.  

You can contact us within 14 days of entering into this contract (which happens when you purchase your Escapade Pass as described above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period. The Escapade Pass starts immediately after your purchase as requested by you on the Website at the time of purchase (by clicking the relevant box just before payment). If you have used your Escapade Pass during the 14-day cancellation period before contacting us to cancel your Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.  

At the time of purchase you must upload a clear photograph which must be a true likeness of the named holder.  

An Escapade Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 8). Any use or attempted use of an Escapade Pass in breach of these Terms or the relevant Attraction's regulations will result in the Escapade Pass being revoked without a refund and/or compensation. 

For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Escapade Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Escapade Pass being revoked without a refund and/or compensation.  

1) The Escapade Attractions that are part of the Escapade Pass scheme are: Hobbledown Epsom, Hobbledown Heath, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle. (All of these attractions shall be collectively referred to as "Attractions" and "Attraction" shall be interpreted accordingly). 

2) The price of each Escapade Pass is notified to you before you purchase. Latest information on prices can be found here: https://www.escapadegroup.com/escapade-Annual Pass/ 

3) Escapade Pass fees are paid in full at the time of application by card or cash, unless you have chosen to pay by direct debit.  

4) In all cases, we will not refund Escapade Pass payments. 

5) Under 2s Annual Pass Passes are free, but they need to be registered in their name with their date of birth, if they turn 2 years old during their Annual Pass term this will be pro-rated from the start of the Annual Pass term. 

6) Unless stated otherwise, all Annual Passes are for a period of 12 full calendar months from the date of purchase.  

7) Entrance to any attraction will not be allowed without a valid Escapade Pass. 

8) Subject to Term 8, 9, 10 and 11 an Escapade Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars of each Attractions. The ʻvalid untilʼ date is displayed on the digital Escapade Pass when issued and Passholders can use their Escapade Pass up to and including the ʻvalid untilʼ date. Please check individual Attraction opening and closing dates on the relevant Attraction's Website and the Escapade Pass restrictions set out at Terms 8, 9, 10 & 11 before your visit. Please note that not all Attractions are open all year. 

9) Escapade in absolute discretion reserves the right to vary the opening and closing dates of the Attractions and or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, and to close, remove or cancel all or any part of the events or facilities within the Attractions, in each case for any reason including, but not limited to, technical, health and safety, legal, regulatory and/or operational reasons or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Escapade. Unless you have exercised your right to cancel your Escapade Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Escapade Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Escapade pass scheme. Escapade will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain parts of an Attraction becomes unavailable. Passholders are advised to check the Escapade Pass Website: https://www.escapadegroup.com/escapade-Annual Pass/for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction Website before travelling. 

10) Escapade Pass Exclusion Dates this Pass does not allow entry to Kidspace Croydon & Kidspace Romford on the following dates: February Half Term and October half term, exact dates will be presented on the attraction websites. Escapade may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Escapade Pass as determined by the Attractions. 

11) Escapade Passholders are required to pre-book their entry in advance using their Escapade Pass Annual Pass Account in order to access the Attraction, otherwise they may not be permitted entry. Once you have purchased your Escapade Annual Pass you will need to create a login online for all six attraction Websites. This will need to be done using the email and first name and last name exactly as used when you bought your Escapade Annual Pass. Escapade Pass Holders  

are able to book ahead into three different sessions per Attraction. Further bookings can be made once a member has attended the Attraction for one of their three initial bookings 

12) The Escapade Pass Benefits – an Escapade Pass offers specified benefits of 20% off F&B and retail across all sites, 15% off Parties, 15% off Animal Experiences (excluding CODA Birds of Prey Experiences & Willows, Watermouth Accommodation) plus discounted rates on our special events. These benefits are subject to availability and change and Escapade in absolute discretion reserves the right to vary these benefits with 30 days notice to Pass holders. A list of the current benefits available can be located here: https://www.escapadegroup.com/escapade-Annual Pass/ 

13) Additional Attraction charges including, but not limited to, parking fees are NOT included in the Escapade Pass. 

14) Please note that all Attraction time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are required to book an available time slot online in your My Annual Pass account.  

15) Escapade Passes are non-transferrable. 

16) All Escapade Passes remain the property of Escapade and can be withdrawn at any time.  

An Escapade Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Escapade considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Escapade Pass, (ii) misuse of the Escapade Pass (e.g. abuse of the Escapade Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Escapade staff and/or other members of the public visiting the Attractions, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with a Escapade Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.  

17) An individual who has their Escapade Pass revoked in accordance with Term 15 shall be prevented from obtaining a replacement Escapade Pass and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable. A year after the date an individual has their Escapade Pass revoked, such individual can contact Escapade to purchase a new Escapade Pass and Escapade will assess the revocation or ban at the time. The issue of any new Escapade Pass in accordance with this Term 15 is at the absolute discretion of Escapade and is subject to availability. Customers who are permitted by Escapade to purchase a new Escapade Pass in accordance with this Term 15 shall be required to pay the full purchase price applicable at the time of purchase. 

An Escapade Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third-party channels, will be revoked without compensation.  

18) The management of the relevant Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity. 

19) An Escapade Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Escapade’s discretion from time to time. 

Once an Escapade Pass has been purchased, the Passholder can only cancel the Escapade Pass as described above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Escapade Pass is non-refundable. 

20) Escapade is entitled, in its absolute discretion, to change the price payable for its Escapade Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Escapade Pass at specific Attractions, online, or through third party channels. Please note that Escapade does not price match the price payable for an Escapade Pass. If Escapade changes the price payable for its Escapade Pass, it will advise Passholders on the Website. For the avoidance of doubt, any changes in pricing will not apply to existing Escapade Passes retrospectively. 

21) Escapade reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Escapade when the Passholder purchased an Escapade Pass and by making a note of such changes available on the terms and conditions page of the Website at https: https://www.escapadegroup.com/escapade-Annual Pass/ so please review the Website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you. 

22) Adult only entry is permitted at Hobbledown Epsom and Heath for animal experiences only.  

23) There is no Child only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford and Watermouth Castle 

24) Visitors under 15 years of age to must be accompanied, at all times, by an individual aged 18 years or over at Gripped  

25) Visitors over 2 years will require a ticket to visit Hobbledown Epsom, Heath Hobbledown Heath and Epsom, Kidspace Croydon and Romford and Watermouth Castle 

26) Children must be directly supervised by a responsible adult at all times whilst at an Attraction and it is the responsibility of the supervising adult to ensure that their children are always following the Rules of Play. Maximum 4 children to one supervising Adult at Kidspace Romford/Kidspace Croydon. Maximum 5 children to one supervising Adult at Hobbledown Epsom/Heath and Watermouth. 

27) Height, weight, age restrictions and medical warnings apply at some Attractions.  

28) Last admission is always three hours before the stated closing time at Gripped and one hour before the stated closing time at all other Attractions. 

29) Each Escapade Pass Holder entry into Hobbledown Epsom or Heath includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park.  Escapade Annual Pass Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-Annual Pass pass holders.  

30) When visiting Kidspace an Escapade Annual Pass entitles you to use the facilities at your chosen centre for 2 hours per day (a single timeslot). This must be pre-booked via your online account.  

31) Escapade accepts no liability for loss or damage to customers’ or their children or guests’ property at Attraction premises or in the car park.  

32) At Kidspace Croydon & Romford no food or drink is permitted from outside; only food and drink purchased inside Kidspace can be consumed in Kidspace. 

33) Escapade’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Escapade Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God. 

Provision of Data and Escapade’s Processing  

In order to implement and manage these Terms and to enable Escapade to comply with its contractual and statutory obligations, Escapade will require to process certain Personal Data relating to each Passholder to include, your name, date of birth, address data, email and contact number and a passport photograph these will be stored in our online ticketing systems, Fusemetrix.  

Each individual will be issued with their own digital Escapade Pass and, for the avoidance of doubt, will be required to supply the details listed above. The purchaser of an Escapade Pass must be 18 years or over (and if purchasing a Escapade Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data). 

If a disabled person has purchased an Escapade Pass they are entitled to bring a free Carer, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Escapade Pass ("Carer Pass") which enables them to bring their carer into an Attraction with them at no additional cost. 

Enhanced Pass  

Escapade Pass holders have the opportunity to purchase one Enhanced Pass (EP) to accompany their Annual Pass. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present.  

Only one Enhanced Pass can be purchased per Annual Pass and this needs to be arranged through our Contact Centre on 01372 668942. Should the Enhanced pass Holders and Main Adult pass holders wish to visit together, the EP pass holders will have to pay full admission for the day.  

Direct Debit Terms and Conditions  

All customers paying by Direct Debit agree to an initial term of 12 months.  

Paying by Direct Debit is not possible if adding a free Under 2 to your Annual Pass.  

All customers paying by Direct Debit will be charged for the remaining days in the current month (if applicable) plus one months fees at the start of the contract and this is non-refundable. For example if you takeout Annual Pass on 28th March you would be charged for 4 days remaining in March, plus April’s full month fee, your direct debit would then commence on 28th April for the duration of your pass.  

Escapade will only accept one Direct Debit mandate per family group.  

Your first payment will be a pro-rated amount payable by credit or debit card.  

Failure to make any due payment will result in the Escapade Pass Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Escapade  

Escapade retains the right to recover all outstanding balances.

Cancellation of the Annual Pass is only allowed after the initial 12-month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining.  

After the 12-month period the Annual Pass will continue until it is no longer required by the member.  

One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice.  

Pass Holders are also required to cancel their Direct Debit instructions (DDI) with their bank to fully complete the cancellation process.  

Should Escapade choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance.  

Escapade reserves the right to amend the pricing after the initial year by giving 30 days notice to the Pass Holder. 

Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Escapade are notified otherwise in writing.  

The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play.  

Annual Pass Switch 

You can choose to switch to an Escapade Pass if you currently hold an individual Escapade Group Attraction Annual Pass.  

If you paid in full at the time of purchase of your current Annual Pass, please contact the Contact Centre on 01372 668942 where the Team will work out a pro-rated price to switch your Annual Pass to an Escapade Pass and subject to your acceptance of these Escapade Pass Terms and Conditions and full payment of the price difference, your Annual Pass can be switched. 

If you currently pay by monthly Direct Debit for an Individual Attraction Pass, please contact the Contact Centre on 01372 668942   where the Team can arrange to purchase a new Escapade Pass – this will require you to cancel your existing Pass & at the same time purchase a new Escapade Pass which is subject to your acceptance of these Escapade Pass Terms and Conditions and will commence from the date of purchase for a minimum period of 12 months in accordance with the Direct Debit Terms above. 

To protect all our customers, children and guests’ safety, any person visiting or using Hobbledown otherwise being on the premises must always follow the Rules of Play, pay particular attention to all notices and signs relevant to health and safety.  If you do not understand a notice or sign, please ask one of our team members. 

Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations). 

If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Passes will be extended or monies refunded, however this can be reviewed depending on the circumstances. 

Management reserves the right to refuse entry and revoke an Annual Pass at any time without refund. 

Last admission is always one hour before the stated closing time. 

We require each member to have a full, clear image of their face attached to their pass. If this is not fulfilled, Pass Holders may be denied entry. 

Enhanced Passes 

Passholders have the opportunity to purchase one Enhanced Pass (EP) to accompany an Anytime or Escapade Annual Passes ONLY. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present. 

Only one Enhanced Pass can be purchased per Annual Pass. Should the Enhanced Pass Holders and Main Adult Pass Holders wish to visit together, the EP Pass Holders will have to pay full admission for the day. 

Direct Debit Conditions – In addition to the T&Cs above 

All customers paying by direct debit agree to an initial term of 12 months. 

Hobbledown will only accept one direct debit mandate per family group. 

Your first payment will be a pro-rated amount payable by credit or debit card. 

Gift vouchers cannot be used against Direct Debit Annual Passes 

Failure to make any due payment will result in the Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Hobbledown. 

Hobbledown retains the right to recover all outstanding balances. 

Cancellation of the Annual Pass is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining. 

After the 12 month period the Annual Pass will continue until it is no longer required by the member. 

Any increases in pricing to the Annual Pass after the initial 12 months will be communicated to Pass Holders with a 30 day notice period and can be conducted at any time of year. 

One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice. 

Pass Holders are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process. 

Should Hobbledown choose to discontinue the Annual Pass scheme the member will be notified in writing one month in advance. 

Monthly Direct Debits are a full binding contract between Hobbledown and the member and will automatically continue until Hobbledown are notified otherwise in writing. 

The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Terms and Conditions of Annual Pass and the Rules of Play. 

4. Gift Vouchers 

5. ANIMAL EXPERIENCES – HOBBLEDOWN HEATH 
 

BOOKING TERMS & CONDITIONS & WAIVER 

Note: Animal Experiences differ in days that experience is offered, times offered and have different age restrictions. Please consult the product description and your booking confirmation email for the date and time of your experience and ensure the experience you have booked is suitable for the age of the participant. 

Age restrictions may apply, depending on the experience for H&S purposes.  

Disclaimers must be read and signed prior to the experience. 

Participants may be provided Nitrile gloves and will be required to wash their hands following the experiences 

Anyone entering Hobbledown Heath must have a valid entry ticket. If you are accompanying someone doing an animal experience but are not participating, you must still hold your own general admission ticket.  Carers’s will need to purchase an experience ticket if they wish to take part in the animal experience.

T&Cs subject to change 

Hobbledown Heath reserves the right to alter the experience or cancel at short notice. The booking holder (participant) will be notified of any changes or cancellations as early as possible. 

The booking is only valid for the named recipient/s. 

Bookings are non-refundable or transferable. 

Proximity and contact with the animals is at the animal host/ instructor’s discretion 

The experience is implemented on a strict time scale. Should you arrive late without prior notice the booking maybe cancelled or shortened. 

The participant must inform Hobbledown Heath/Heath of any medical conditions, or any known allergies. 

If a participant is behaving in a way which is detrimental to Hobbledown Heath’s policies and guidelines we reserve the right to remove the booking holder (participant) from the premises without a refund. 

A booking is only secured once full payment has been received. 

Hobbledown Heath has a no smoking policy. 

Please do not eat or drink any foods intended for the animals. 

In the event of an emergency please follow the instructions of your host/instructor. 

Behind the scenes can be muddy so please wear appropriate clothing for working in all weathers. (To include long trousers and walking boots/wellingtons.) It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable footwear is worn. 

Jewellery should be removed. 

You must not enter an animal enclosure without the presence or authorisation of your host/instructor. 

We are unable to guarantee any specific animals and itineraries as these may need to be altered for animal welfare reasons. 

Hobbledown Heath will not accept responsibility for any person disregarding health and safety guidelines or neglecting to follow safe working practice instruction by its trained animal hosts/instructors. 

Please inform a member of the team of any phobias. 

Photos can be taken however Hobbledown Heath will not be liable for any damage to your device. 

This package is sold as a whole. Substitutes or refunds are not available for any part of the experience. 

PLEASE NOTE: Lemurs are sometimes fed LIVE mealworms during this experience. This is part of their natural diet. 

Insurance 

You are required to bring a copy of photo ID with you on the day of your experience. 

For insurance purposes, all booking holders must be between 6 + years of age and have up to date tetanus vaccination. This experience is for ages of 6 + years. As such, if the participant is under 18, they must be accompanied by an adult (Parent or Guardian) who will be responsible for them at all times. 

You will not be liable for accidental damage to equipment, except where damage has been caused as a result of reckless or wilful negligence.