At Hobbledown, we are committed to maintaining the trust and confidence of visitors to our website. We want you to know that we would never share your data with other companies and businesses for marketing purposes. In this Privacy Notice, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and what you should do if you have any concerns.
Types Of Data We Collect And How We Use It
As part of the registration process for our monthly e-newsletter, or when you sign up as a Hobbledown member, we collect personal information. We use that information to tell you about special events, offers or exciting changes happening at Hobbledown. We never rent or trade email lists with other organisations and businesses. We may occasionally ask you to complete surveys but you do not have to reply to these.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at firstname.lastname@example.org
Ticketing And Membership Data
When you purchase tickets, merchandise, membership, experiences or gift vouchers through the Hobbledown website or online, your name, date of birth, address data, email and contact number will be stored in our online ticketing systems, Merac or Ezerunner. You may, of course, purchase tickets in person on the day of your visit without supplying your personal data. Please be assured that we do not share your personal details with any other company without your consent.
We may also collect and process data that you provide by filling in any forms on our website either to request more information or to report a problem.
We do not store any Credit/debit card details .
Hobbledown uses Website Cookies to enhance your online experience and to improve our service to you. We have chosen the Cookies we use carefully and have taken steps to ensure that your privacy is protected and respected at all times. All Cookies are used in accordance with current UK and EU Cookie Law.
Before we place any Cookies on your computer or device, you will be presented with a pop-up message requesting your consent to set those Cookies. However, you may, if you wish, deny consent to the placing of Cookies; although please be aware that certain features of the Website may not function fully or as intended.
For more on Cookies: https://www.aboutcookies.org/
When someone visits www.hobbledown.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We offer free Wi-fi to our guests in certain areas of our park. When you use Hobbledown Wi-fi we may collect data about:
a) your device;
b) the volume of data which you use;
c) the websites and applications which you access; and
d) your usage by access time, frequency and location.
Where We Store Your Personal Data
All information you provide to us is stored on our secure servers or those of our ticketing systems, Merac, Party Centre Software and Ezerunner. Any payment transactions will be encrypted using SSL technology.
Links To Other Websites
Our site may contain links to and from other websites, including social media. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices carefully before you submit any personal data to these websites.
We won’t share your data with third parties except for the purpose of processing bookings and memberships.
Access To Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold at any time. Email your request to Chris Wilson at email@example.com.
Changes To This Privacy Notice
Any changes we may make to our Privacy Notice in the future will be posted on this page. This notice was reviewed in May 2018.
Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to to Chris Wilson at firstname.lastname@example.org.
For the purpose of this Privacy Notice the Data Controller is Hobbledown Ltd, Horton Lane, Epsom, KT19 8PT.
Read what some happy customers have to say
I’d suggest that it’s more or less impossible to have a bad time at Hobbledown, regardless of your age! There is a great range of attractions; for those a bit more inclined towards adventurous activities the high ropes, ziplines and adventure playgrounds are the way to go. But equally the variety of animals is delightful and the handlers are always willing to chat and educate you and your little ones! To top it off the whole place is charmingly themed with mystical / medieval elements and the cafe is great! All very reasonably priced and if you live locally the season tickets are well, well worth it. Top notch and highly recommended!